KM
Katlego M
1 reviews | Active since Oct 2024
18 Dec 2024, 08:42
Save yourself the trouble and try a different provider
I haven't had a connection for close to 2 weeks now and you guys keep taking me from pillar to post without any solution. I dont understand how I pay for a service that I never seem to get the benefits of. Their customer service is the worst! This happens to me every 2 months.
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Replies (1)
MetroFibre Networx's replyOfficial
18 Dec 2024, 08:58Dear Katlego,
Thank you for taking my call and for discussing your concerns with me. I understand the frustration caused by your lack of connection, and I assure you that your matter has been raised with the relevant team for investigation.
We are prioritizing this issue and will be in contact to provide further updates as we work towards a resolution. Thank you for your patience and understanding while we address your concerns
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking my call and for discussing your concerns with me. I understand the frustration caused by your lack of connection, and I assure you that your matter has been raised with the relevant team for investigation.
We are prioritizing this issue and will be in contact to provide further updates as we work towards a resolution. Thank you for your patience and understanding while we address your concerns
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Dec 2024, 08:58
Official
Dear Katlego,
Thank you for taking my call and for discussing your concerns with me. I understand the frustration caused by your lack of connection, and I assure you that your matter has been raised with the relevant team for investigation.
We are prioritizing this issue and will be in contact to provide further updates as we work towards a resolution. Thank you for your patience and understanding while we address your concerns
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking my call and for discussing your concerns with me. I understand the frustration caused by your lack of connection, and I assure you that your matter has been raised with the relevant team for investigation.
We are prioritizing this issue and will be in contact to provide further updates as we work towards a resolution. Thank you for your patience and understanding while we address your concerns
Kind Regards,
Marilize
MetroFibre Complaints and Escalations