SS
Sandz S
1 reviews | Active since Mar 2025
28 Mar 2025, 17:37
Sandz
I do not understand the level of accountability and competency that Metrofibre and Vuma do not seem to have. To have a persisting issue of an unreliable network that no one bothers to follow up on. They use the following lies: 1. We are sending a tech person, Which they never do. 2. The never take your call when logging a ticket 3.They do not have a set structure to track your ticket
Recommendation: Do not ever use Metro/Vuma services especially if you are working from home. They are terrible
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
28 Mar 2025, 17:40Dear Sandiso Chulayo
Thank you for taking the time to share your experience. We understand your frustration with the ongoing issues regarding the network reliability and the lack of follow-up from our team. Your feedback is extremely important, and we recognize the impact this situation has had on your experience with MetroFibre.
We want to assure you that we are taking your concerns seriously. To address this matter promptly, we will be escalating it to the relevant department for immediate attention. We aim to ensure that your ticket is properly tracked and followed up on, and that any necessary actions are taken to resolve the issue without further delay.
We are committed to improving our service and ensuring that your experience moving forward is much more satisfactory. If there’s anything further you’d like to discuss, or if you have additional information that can help us, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand your frustration with the ongoing issues regarding the network reliability and the lack of follow-up from our team. Your feedback is extremely important, and we recognize the impact this situation has had on your experience with MetroFibre.
We want to assure you that we are taking your concerns seriously. To address this matter promptly, we will be escalating it to the relevant department for immediate attention. We aim to ensure that your ticket is properly tracked and followed up on, and that any necessary actions are taken to resolve the issue without further delay.
We are committed to improving our service and ensuring that your experience moving forward is much more satisfactory. If there’s anything further you’d like to discuss, or if you have additional information that can help us, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Mar 2025, 17:40
Official
Dear Sandiso Chulayo
Thank you for taking the time to share your experience. We understand your frustration with the ongoing issues regarding the network reliability and the lack of follow-up from our team. Your feedback is extremely important, and we recognize the impact this situation has had on your experience with MetroFibre.
We want to assure you that we are taking your concerns seriously. To address this matter promptly, we will be escalating it to the relevant department for immediate attention. We aim to ensure that your ticket is properly tracked and followed up on, and that any necessary actions are taken to resolve the issue without further delay.
We are committed to improving our service and ensuring that your experience moving forward is much more satisfactory. If there’s anything further you’d like to discuss, or if you have additional information that can help us, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand your frustration with the ongoing issues regarding the network reliability and the lack of follow-up from our team. Your feedback is extremely important, and we recognize the impact this situation has had on your experience with MetroFibre.
We want to assure you that we are taking your concerns seriously. To address this matter promptly, we will be escalating it to the relevant department for immediate attention. We aim to ensure that your ticket is properly tracked and followed up on, and that any necessary actions are taken to resolve the issue without further delay.
We are committed to improving our service and ensuring that your experience moving forward is much more satisfactory. If there’s anything further you’d like to discuss, or if you have additional information that can help us, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SS
Sandz S's updateReviewer Update
28 Mar 2025, 17:48So when will you support?
SS
Sandz S's update28 Mar 2025, 17:48
Reviewer Update
So when will you support?
SS
Sandz S's updateReviewer Update
28 Mar 2025, 17:49send
SS
Sandz S's update28 Mar 2025, 17:49
Reviewer Update
send
MetroFibre Networx's replyOfficial
28 Mar 2025, 19:30They will be assisting.
MetroFibre Networx's reply28 Mar 2025, 19:30
Official
They will be assisting.