LR
Lesego R
1 reviews | Active since Mar 2018
03 Dec 2025, 09:25
Same issue keeps re-occurring
Two weeks ago I gave Metro Fibre a good review for resolving my issue. But the same issue keeps re-occurring. I started using it in October and It’s the 3rd time I’m experiencing an issue where I am unable to connect to my work’s vpn. I work from home and I’m paying for internet but I’m forced to go to work or use my mobile date because it’s not working as it should at home. The first 2 times it was resolved quickly, but now it’s been days and they take forever to respond to me. Now my internet doesn’t work properly on my phone as well, I have to use my mobile data there too! I’ve never experienced such an issue with other wifi and fibres. They can’t even tell me what is causing it and why it can’t be fixed permanently! I honestly wouldn’t recommend metro fibre to anyone!
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MetroFibre Networx's replyOfficial
03 Dec 2025, 09:35Dear Lesego
Thank you for bringing this to our attention, and we sincerely apologise for the continued inconvenience you are experiencing with your VPN connection.
Please note that we have escalated your query and requested our WiFi/LAN Department to urgently assist with resolving the issue. They will be in contact with you directly to provide support and a solution.
We will continue to monitor your case closely to ensure it is resolved as quickly as possible.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and we sincerely apologise for the continued inconvenience you are experiencing with your VPN connection.
Please note that we have escalated your query and requested our WiFi/LAN Department to urgently assist with resolving the issue. They will be in contact with you directly to provide support and a solution.
We will continue to monitor your case closely to ensure it is resolved as quickly as possible.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply03 Dec 2025, 09:35
Official
Dear Lesego
Thank you for bringing this to our attention, and we sincerely apologise for the continued inconvenience you are experiencing with your VPN connection.
Please note that we have escalated your query and requested our WiFi/LAN Department to urgently assist with resolving the issue. They will be in contact with you directly to provide support and a solution.
We will continue to monitor your case closely to ensure it is resolved as quickly as possible.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and we sincerely apologise for the continued inconvenience you are experiencing with your VPN connection.
Please note that we have escalated your query and requested our WiFi/LAN Department to urgently assist with resolving the issue. They will be in contact with you directly to provide support and a solution.
We will continue to monitor your case closely to ensure it is resolved as quickly as possible.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,