MAB
Mrs A. B.Wardle
1 reviews | Active since Mar 2025
08 Sept 2025, 13:13
Sales - Sarita
Sales - Sarita. She answered my questions quickly and processed my order. I appreciated the excellent service I received from Sarita in Sales. The contractor that came to install and activate my WiFi - Riaan He called to enquire the best date and time. From start to finish during the installation and activation he explained everything in a simple manner that I could understand. He also checked with me if I needed further explanation. He help to connect my phone to the WiFi as well. I’m very impressed with Riaan’s professionalism, care and kindness dealing with me as a senior. He delivered excellent customer service.
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MetroFibre Networx's replyOfficial
08 Sept 2025, 13:50Dear Mrs. Wardle,
Thank you so much for sharing your wonderful feedback with us. We are delighted to hear that Sarita was able to assist you efficiently with your order and that Riaan provided such professional, caring, and thorough service during your installation and activation.
It is especially heartening to know that he took the time to explain everything clearly and ensured you felt comfortable and supported throughout the process. Your recognition of both Sarita and Riaan is greatly appreciated, and we will be sure to share your kind words with them and their teams.
We are truly pleased to have delivered an experience that left such a positive impression, and we look forward to continuing to provide you with excellent service as your trusted fibre partner.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for sharing your wonderful feedback with us. We are delighted to hear that Sarita was able to assist you efficiently with your order and that Riaan provided such professional, caring, and thorough service during your installation and activation.
It is especially heartening to know that he took the time to explain everything clearly and ensured you felt comfortable and supported throughout the process. Your recognition of both Sarita and Riaan is greatly appreciated, and we will be sure to share your kind words with them and their teams.
We are truly pleased to have delivered an experience that left such a positive impression, and we look forward to continuing to provide you with excellent service as your trusted fibre partner.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Sept 2025, 13:50
Official
Dear Mrs. Wardle,
Thank you so much for sharing your wonderful feedback with us. We are delighted to hear that Sarita was able to assist you efficiently with your order and that Riaan provided such professional, caring, and thorough service during your installation and activation.
It is especially heartening to know that he took the time to explain everything clearly and ensured you felt comfortable and supported throughout the process. Your recognition of both Sarita and Riaan is greatly appreciated, and we will be sure to share your kind words with them and their teams.
We are truly pleased to have delivered an experience that left such a positive impression, and we look forward to continuing to provide you with excellent service as your trusted fibre partner.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for sharing your wonderful feedback with us. We are delighted to hear that Sarita was able to assist you efficiently with your order and that Riaan provided such professional, caring, and thorough service during your installation and activation.
It is especially heartening to know that he took the time to explain everything clearly and ensured you felt comfortable and supported throughout the process. Your recognition of both Sarita and Riaan is greatly appreciated, and we will be sure to share your kind words with them and their teams.
We are truly pleased to have delivered an experience that left such a positive impression, and we look forward to continuing to provide you with excellent service as your trusted fibre partner.
Best regards,
Marilize
MetroFibre Complaints & Escalations