1 reviews | Active since Mar 2026
RUN AWAY FROM METROFIBRE
I genuinely regret ever signing up with MetroFibre. This has been one of the most frustrating and infuriating service experiences I’ve ever had.
Emails are completely ignored. Callbacks are “scheduled” but never actually happen. When you try to call, you sit on hold for what feels like hours, just waiting and waiting, hoping to speak to a real human being — and when you finally get through, it’s an AI bot instead of someone who can actually help.
It honestly feels like once they have your money, they disappear. There is absolutely no sense of urgency, accountability, or respect for customers’ time. Being left in the dark with no responses, no follow-ups, and no real support is beyond unacceptable.
If you’re considering MetroFibre, take this as your warning. Run. There are plenty of providers out there who actually respond to their customers and take service seriously.
Save yourself the stress, the wasted hours on hold, and the frustration. This is by far the worst WiFi vendor I have ever dealt with.
Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We would also like to thank you for taking the time to speak with us on the phone. Your feedback is important to us, and we truly regret that your experience has not met the level of service we strive to provide.
As discussed, we kindly request that you respond to the email that was sent to you with your cancellation request so that we may assist you promptly with processing it.
Should you require any further assistance, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We would also like to thank you for taking the time to speak with us on the phone. Your feedback is important to us, and we truly regret that your experience has not met the level of service we strive to provide.
As discussed, we kindly request that you respond to the email that was sent to you with your cancellation request so that we may assist you promptly with processing it.
Should you require any further assistance, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
After writing this review, I received a call back within an hour lol after 2 months of trying to get assistance. On the 18th of March they told me what I had been trying to follow up on had been actioned and effective from 5th of March (this was previously not communicated and only communicated a week after this callback) and only on the 24th of March (another week later) were things finally concluded. So if you want atleast 2 weeks turn around from Metrofibre, make sure you write a review, you’ll get some traction.
After writing this review, I received a call back within an hour lol after 2 months of trying to get assistance. On the 18th of March they told me what I had been trying to follow up on had been actioned and effective from 5th of March (this was previously not communicated and only communicated a week after this callback) and only on the 24th of March (another week later) were things finally concluded. So if you want atleast 2 weeks turn around from Metrofibre, make sure you write a review, you’ll get some traction.