MvdV
Michele van der Vyver
1 reviews | Active since Jan 2021
15 Dec 2025, 14:40
Ruds call centre agend ends call while I am talkimg
Rude call centre agent ends call while I am talking. She does not comprehend basic English and does not understand anything said. There is a software issue on the network. We now have to connect to an unknown,insecure browser when connectimg to the browser
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Replies (1)
MetroFibre Networx's replyOfficial
15 Dec 2025, 14:59Dear Michele
Thank you for bringing this matter to our attention, and we sincerely apologise for the poor call centre experience you encountered. This is certainly not the level of service we aim to provide, and we understand the frustration this has caused.
Please note that we have requested the relevant department to investigate the network and software issue you have described. They will assess the matter and provide further assistance and feedback as soon as possible.
We appreciate you taking the time to share your experience, as it allows us to address both service and support shortcomings.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the poor call centre experience you encountered. This is certainly not the level of service we aim to provide, and we understand the frustration this has caused.
Please note that we have requested the relevant department to investigate the network and software issue you have described. They will assess the matter and provide further assistance and feedback as soon as possible.
We appreciate you taking the time to share your experience, as it allows us to address both service and support shortcomings.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Dec 2025, 14:59
Official
Dear Michele
Thank you for bringing this matter to our attention, and we sincerely apologise for the poor call centre experience you encountered. This is certainly not the level of service we aim to provide, and we understand the frustration this has caused.
Please note that we have requested the relevant department to investigate the network and software issue you have described. They will assess the matter and provide further assistance and feedback as soon as possible.
We appreciate you taking the time to share your experience, as it allows us to address both service and support shortcomings.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the poor call centre experience you encountered. This is certainly not the level of service we aim to provide, and we understand the frustration this has caused.
Please note that we have requested the relevant department to investigate the network and software issue you have described. They will assess the matter and provide further assistance and feedback as soon as possible.
We appreciate you taking the time to share your experience, as it allows us to address both service and support shortcomings.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations