Rude service from MetroFibre helpline

This is re their helpline department I have had a constant problem with myfibre network not working after loadsheading. It was explained to me that there was a problem on the line in my area and they were working on the problem.

Tonight after leaving various call me back messages as well as trying to get the problem solver via Facebook Messianger (problem not solved and not further messages from them), I finally got a reply. She was able to sort out the problem but then put the phone down in my ear when I started to complain abouth this being an ongoing problem.

Unfortunately I did not get the persons name.