mm
macsean.rochelle macsean.rochelle
1 reviews | Active since Dec 2016
15 May 2023, 19:08
Rude ,bad customer service
Been off the whole day with no explanation,I spoke with such a rude call centre agent lady that dropped my call when I needed answers as to how long the ridgeway outage would be ,I have lost the whole day of work
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
16 May 2023, 08:41Good day Macsean.
It is a disappointment to us that you have not had a good experience in our call centre and have not received the service you deserve. Our team will investigate and take the relevant steps to address the errors on our side. We apologise for the inconvenience caused and one of our agents will get in contact with you.
Kind regards
Sunet
It is a disappointment to us that you have not had a good experience in our call centre and have not received the service you deserve. Our team will investigate and take the relevant steps to address the errors on our side. We apologise for the inconvenience caused and one of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply16 May 2023, 08:41
Official
Good day Macsean.
It is a disappointment to us that you have not had a good experience in our call centre and have not received the service you deserve. Our team will investigate and take the relevant steps to address the errors on our side. We apologise for the inconvenience caused and one of our agents will get in contact with you.
Kind regards
Sunet
It is a disappointment to us that you have not had a good experience in our call centre and have not received the service you deserve. Our team will investigate and take the relevant steps to address the errors on our side. We apologise for the inconvenience caused and one of our agents will get in contact with you.
Kind regards
Sunet