ST
Seabata T

1 reviews | Active since Jul 2020

20 Oct 2021, 15:19

******* service

Metro fiber recently installed the cable in our area, that means to for connection to our houses, they are the company to assist. I have since arranged with them and booked the installation which was supposed to be done on the 19th October 2021. Well based on my paving, I was told they did not have the tools to deal with it and they postponed the inhalation to the following day which is today.

Talking to Jason Gaud, who I believe he is a site manager, I am today told that all is well and the team is currently busy at my house with the installation as arranged. out of curiosity, I then drove from work to home as to see the progress, only to find that there is nothing done at all and the team on site does not even have my house on their plan for today.

This is rather a disappointing first foot as I am already worried about what kind of a relationship am I going to have with this company seeing that its employees find it easy to lie to clients.

The area of complain is Tirong in Kya sands

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply20 Oct 2021, 16:11
Official
Good day,

We trust you are well

We do apologise for all the inconvenience caused.

Please be advised that we will investigate in this request.

Kind Regards
MetroFibre