MS
Mike S
1 reviews | Active since Mar 2019
10 Jun 2021, 14:12
******* service
Absolutely ******* service. My internet went down on Monday 7th June. They wanted to send a contractor out on Wednesday, when i said that it was not good enough, a contractor came on Tuesday and told me that the cables had been vandalised and they would escalate it to the maintenance department. I have yet to be reconnected. If you cant do the job with the workforce you have, hire more people.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
10 Jun 2021, 14:29Good day Mike,
Thank you for your message.
Kindly send us your full names, ISP Name, Account Number, Contact Number as well as residential address so that we can escalate this to the correct department. If you are not comfortable to send it here, please send it to ***.
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, ISP Name, Account Number, Contact Number as well as residential address so that we can escalate this to the correct department. If you are not comfortable to send it here, please send it to ***.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply10 Jun 2021, 14:29
Official
Good day Mike,
Thank you for your message.
Kindly send us your full names, ISP Name, Account Number, Contact Number as well as residential address so that we can escalate this to the correct department. If you are not comfortable to send it here, please send it to ***.
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, ISP Name, Account Number, Contact Number as well as residential address so that we can escalate this to the correct department. If you are not comfortable to send it here, please send it to ***.
Thank you,
The MetroFibre Team
MS
Mike S's updateReviewer Update
10 Jun 2021, 14:38Typical generic reply. You havd all my details ftom Facebook Messenger, which you have not rep**** to, plus via email, where my ticket number is 88812
MS
Mike S's update10 Jun 2021, 14:38
Reviewer Update
Typical generic reply. You havd all my details ftom Facebook Messenger, which you have not rep**** to, plus via email, where my ticket number is 88812
MetroFibre Networx's replyOfficial
10 Jun 2021, 14:50Thank you Mike,
I will send your ticket number through to Maintenance Department.
The MetroFibre Team
I will send your ticket number through to Maintenance Department.
The MetroFibre Team
MetroFibre Networx's reply10 Jun 2021, 14:50
Official
Thank you Mike,
I will send your ticket number through to Maintenance Department.
The MetroFibre Team
I will send your ticket number through to Maintenance Department.
The MetroFibre Team
MS
Mike S's updateReviewer Update
15 Jun 2021, 20:14Absolute ******* reply from your finance department when i requested a one week rebate whilst we had no internet. It was one of your contractors who damaged the lines, so its only fair you give us this rebate. Looks like we might move to VOX as they get quicker service from you and they are cheaper.
MS
Mike S's update15 Jun 2021, 20:14
Reviewer Update
Absolute ******* reply from your finance department when i requested a one week rebate whilst we had no internet. It was one of your contractors who damaged the lines, so its only fair you give us this rebate. Looks like we might move to VOX as they get quicker service from you and they are cheaper.
MetroFibre Networx's replyOfficial
04 Nov 2021, 13:19Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Nov 2021, 13:19
Official
Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
MS
Mike S's updateReviewer Update
04 Nov 2021, 19:43Yes, 04/11/2021 19h43. We have no internet.
MS
Mike S's update04 Nov 2021, 19:43
Reviewer Update
Yes, 04/11/2021 19h43. We have no internet.