1 reviews | Active since Sept 2012
Router / Line Investigation
I have reached out to your complaints line yesterday and received an email confirming that they would reply yesterday.
Till now I have still not received a response and I think its absolutely pathetic as you offer new routers for new packages, yet I didn't get a router. My line constantly drops and I previously logged a call and they sent someone out and they said there was no issues with line. However please send someone here for a day and you will note on average 4 to 5 times per hour my wifi drops. I work from home and this is so unprofessional when dealing with my client. I have resorted to buying 2.5GB daily data at Vodacom just so that I am not embarrassed with a line that keeps on dropping every two minutes. I want this resolved today or you can cancel my line.
Thank you for bringing this to our attention and for explaining your situation so clearly. I understand how disruptive it is when connectivity drops frequently — especially when you rely on stable service to work from home, and have already spent on alternate data to stay connected.
We are escalating your case to our Technical Team for urgent investigation. They will review your line stability, router and configuration, and will attempt to identify any root cause for the constant drops. We expect to provide you with initial feedback by end of day and will arrange a technician visit if required.
Your patience and feedback are appreciated. We take your experience seriously, and are committed to resolving this as quickly and efficiently as possible.
Kind regards,
Sibonisile
Customer Support & Escalations Team
Thank you for bringing this to our attention and for explaining your situation so clearly. I understand how disruptive it is when connectivity drops frequently — especially when you rely on stable service to work from home, and have already spent on alternate data to stay connected.
We are escalating your case to our Technical Team for urgent investigation. They will review your line stability, router and configuration, and will attempt to identify any root cause for the constant drops. We expect to provide you with initial feedback by end of day and will arrange a technician visit if required.
Your patience and feedback are appreciated. We take your experience seriously, and are committed to resolving this as quickly and efficiently as possible.
Kind regards,
Sibonisile
Customer Support & Escalations Team