Rocketnet / Metro Fibre Network Lack of Urgency

My unit is 1 in a complex of 12 that has Metro fibre as the FNO. My ISP Rocketnet logged a fault with MFN on Saturday, 27th May for a line down. My "ISP" advises it is due to a fibre break however MFN says its not the case.

Asking my "ISP" to contact MFN to move my service onto a working path like the rest of my complex is too much of an effort for Rocketnet or their support team.

This "ISP" also cannot confirm if they will deduct the 2 days and counting for a lack of service from their invoice.

Considering that most people work from home Rocketnet and MFN have no regard for customer service and urgency.