DL
Devonisher L
1 reviews | Active since May 2023
04 Dec 2024, 19:25
Ripping me off
I recently wrote to you guys cause I had Fibre installed in the wrong place the add said R499.00 December free now they did not sort out my problem and to add to that I was going to get billed only for pro-rata from 18 November 2024 now I'm sent a bill of R699.00 what do I do now clearly it's cause of my review
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 Dec 2024, 19:54Dear Devonisher
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced. We have raised your concerns with our Finance Management team under your existing ticket 514287 to ensure your billing issue is addressed and resolved as soon as possible.
We appreciate your patience while we work to rectify this matter and ensure your account is billed correctly. Should you have any further questions or concerns, please feel free to reach out by responding to ticket 514287 via email, and we’ll assist you promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced. We have raised your concerns with our Finance Management team under your existing ticket 514287 to ensure your billing issue is addressed and resolved as soon as possible.
We appreciate your patience while we work to rectify this matter and ensure your account is billed correctly. Should you have any further questions or concerns, please feel free to reach out by responding to ticket 514287 via email, and we’ll assist you promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Dec 2024, 19:54
Official
Dear Devonisher
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced. We have raised your concerns with our Finance Management team under your existing ticket 514287 to ensure your billing issue is addressed and resolved as soon as possible.
We appreciate your patience while we work to rectify this matter and ensure your account is billed correctly. Should you have any further questions or concerns, please feel free to reach out by responding to ticket 514287 via email, and we’ll assist you promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced. We have raised your concerns with our Finance Management team under your existing ticket 514287 to ensure your billing issue is addressed and resolved as soon as possible.
We appreciate your patience while we work to rectify this matter and ensure your account is billed correctly. Should you have any further questions or concerns, please feel free to reach out by responding to ticket 514287 via email, and we’ll assist you promptly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
DL
Devonisher L's updateReviewer Update
04 Dec 2024, 20:25I'm not replying in private let's resolve it live here all response can be put live so everyone knows how you guys role
DL
Devonisher L's update04 Dec 2024, 20:25
Reviewer Update
I'm not replying in private let's resolve it live here all response can be put live so everyone knows how you guys role
MetroFibre Networx's replyOfficial
05 Dec 2024, 07:45Dear Devonisher
Thank you for your message. We completely understand your preference for transparency, and we assure you that we are committed to resolving this matter promptly.
Please note that we also communicate via e-mail to ensure there is a record for both you and Metrofibre. This is part of our process to maintain a clear trail of communication for ease of reference and accountability.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message. We completely understand your preference for transparency, and we assure you that we are committed to resolving this matter promptly.
Please note that we also communicate via e-mail to ensure there is a record for both you and Metrofibre. This is part of our process to maintain a clear trail of communication for ease of reference and accountability.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Dec 2024, 07:45
Official
Dear Devonisher
Thank you for your message. We completely understand your preference for transparency, and we assure you that we are committed to resolving this matter promptly.
Please note that we also communicate via e-mail to ensure there is a record for both you and Metrofibre. This is part of our process to maintain a clear trail of communication for ease of reference and accountability.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message. We completely understand your preference for transparency, and we assure you that we are committed to resolving this matter promptly.
Please note that we also communicate via e-mail to ensure there is a record for both you and Metrofibre. This is part of our process to maintain a clear trail of communication for ease of reference and accountability.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations