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NK
Nelly K

1 reviews | Active since Dec 2019

08 May 2025, 17:06

Ridiculous so long to activate

I'm still waiting for my fibre activated. Plus I took the promo 25mbps. So I'm supposed to get 75mbps

Why is it taking so long to activate!!

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply08 May 2025, 17:31
Official
Dear Nelly,

Thank you for reaching out and for confirming the details of your selected promotion.

We’ve escalated your query to our Activations Team for urgent feedback regarding the status of your fibre activation and to ensure the correct promotional speed of 75Mbps is app****. 

We’ll keep you updated as soon as we receive confirmation.

Best regards,
Marilize
MetroFibre Complaints & Escalations
NK
Nelly K's update08 May 2025, 17:33
Reviewer Update
Every consultant escalated it already! The entire day
How many more escalation before they see that they need to activate
MetroFibre Networx
MetroFibre Networx's reply08 May 2025, 18:07
Official
Dear Nelly,

Thank you for your continued patience.

We can confirm that your service has now been activated. Should you experience any further issues or require assistance, please don’t hesitate to let us know.

Best regards,
Marilize
MetroFibre Complaints & Escalations
NK
Nelly K's update08 May 2025, 18:18
Reviewer Update
Hi
And the speed?
MetroFibre Networx
MetroFibre Networx's reply08 May 2025, 19:37
Official
Dear Nelly,

Thank you for your patience.

We’re pleased to confirm that your service has been successfully activated on the SpeedUp 25Mbps Uncapped (Home) – KZN 3.0 Promotion.

Best regards,
Marilize
MetroFibre Complaints & Escalation