DK
Debbie K
1 reviews | Active since Feb 2022
08 Feb 2022, 09:55
Ridiculous service!!!!!!!
Useless service!! Sending us from pillar to post and still nothing has been sorted out!! I don't recommend this service to anyone!! Nobody knows what they are actually talking about! So angry and frustrated. Why do I pay for their service?
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
08 Feb 2022, 10:34Good day Debbie.
We regret any inconvenience you have experienced and lack of communication from our side.
Kindly send an email to *** with the account holders name, surname and full physical address to investigate your query.
Kindly expect a call from one of our agents soon.
Kind Regards
MetroFibre
We regret any inconvenience you have experienced and lack of communication from our side.
Kindly send an email to *** with the account holders name, surname and full physical address to investigate your query.
Kindly expect a call from one of our agents soon.
Kind Regards
MetroFibre
MetroFibre Networx's reply08 Feb 2022, 10:34
Official
Good day Debbie.
We regret any inconvenience you have experienced and lack of communication from our side.
Kindly send an email to *** with the account holders name, surname and full physical address to investigate your query.
Kindly expect a call from one of our agents soon.
Kind Regards
MetroFibre
We regret any inconvenience you have experienced and lack of communication from our side.
Kindly send an email to *** with the account holders name, surname and full physical address to investigate your query.
Kindly expect a call from one of our agents soon.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
08 Feb 2022, 16:48Good afternoon Debbie
Kindly note that we have contacted your husband as requested, he confirmed that he requested a change of address with his ISP which took longer than expected.
He is now waiting to be activated at the new address by COB tomorrow.
Kindly note that we did escalate this matter to the relevant Key accounts and we are waiting for feedback from them regarding the activation query.
We do apologise.
Kind Regards
MetroFibre
Kindly note that we have contacted your husband as requested, he confirmed that he requested a change of address with his ISP which took longer than expected.
He is now waiting to be activated at the new address by COB tomorrow.
Kindly note that we did escalate this matter to the relevant Key accounts and we are waiting for feedback from them regarding the activation query.
We do apologise.
Kind Regards
MetroFibre
MetroFibre Networx's reply08 Feb 2022, 16:48
Official
Good afternoon Debbie
Kindly note that we have contacted your husband as requested, he confirmed that he requested a change of address with his ISP which took longer than expected.
He is now waiting to be activated at the new address by COB tomorrow.
Kindly note that we did escalate this matter to the relevant Key accounts and we are waiting for feedback from them regarding the activation query.
We do apologise.
Kind Regards
MetroFibre
Kindly note that we have contacted your husband as requested, he confirmed that he requested a change of address with his ISP which took longer than expected.
He is now waiting to be activated at the new address by COB tomorrow.
Kindly note that we did escalate this matter to the relevant Key accounts and we are waiting for feedback from them regarding the activation query.
We do apologise.
Kind Regards
MetroFibre