NS
NQOBILE S
1 reviews | Active since Jul 2014
11 Apr 2025, 04:49
Ridiculous refund process and cancellation
Metrofibre owes me a refund which consultant advised I’d get within 7 to 14 working days now all of a sudden they saying it will take up to 30 days on email, and manager investigating ? Like investigating what when yall saw I made payment and you guys already cancelled my fibre without alerting me with your *********** retentions specialist Nozuko ? I want my money before that 30days please .
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
11 Apr 2025, 07:30Dear Nqobile,
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 692743 is open, and as per the feedback from our finance team, your refund request has been submitted for investigation. As communicated by the finance team, should it be confirmed that a refund is due, the processing of the refund may only take place after 30 days and is subject to final approval.
We understand the importance of resolving this matter and appreciate your continued patience and cooperation while it is being attended to.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 692743 is open, and as per the feedback from our finance team, your refund request has been submitted for investigation. As communicated by the finance team, should it be confirmed that a refund is due, the processing of the refund may only take place after 30 days and is subject to final approval.
We understand the importance of resolving this matter and appreciate your continued patience and cooperation while it is being attended to.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Apr 2025, 07:30
Official
Dear Nqobile,
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 692743 is open, and as per the feedback from our finance team, your refund request has been submitted for investigation. As communicated by the finance team, should it be confirmed that a refund is due, the processing of the refund may only take place after 30 days and is subject to final approval.
We understand the importance of resolving this matter and appreciate your continued patience and cooperation while it is being attended to.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 692743 is open, and as per the feedback from our finance team, your refund request has been submitted for investigation. As communicated by the finance team, should it be confirmed that a refund is due, the processing of the refund may only take place after 30 days and is subject to final approval.
We understand the importance of resolving this matter and appreciate your continued patience and cooperation while it is being attended to.
Best regards,
Marilize
MetroFibre Complaints & Escalations
NS
NQOBILE S's updateReviewer Update
11 Apr 2025, 07:36It was confirmed by agent that refund is due back to me so makes no sense to me what the investigation is about then on top of it only after that the 30 days kick in to be refunded back makes no sense at all
NS
NQOBILE S's update11 Apr 2025, 07:36
Reviewer Update
It was confirmed by agent that refund is due back to me so makes no sense to me what the investigation is about then on top of it only after that the 30 days kick in to be refunded back makes no sense at all
MetroFibre Networx's replyOfficial
11 Apr 2025, 07:41Dear Nqobile,
Thank you for your message and for sharing your concerns.
We can confirm that once a refund has been approved, the standard processing timeframe is 30 days, as per our refund policy. We understand your concern regarding the investigation process, and your feedback has been noted.
Thank you for your continued patience and cooperation as we work to finalise this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message and for sharing your concerns.
We can confirm that once a refund has been approved, the standard processing timeframe is 30 days, as per our refund policy. We understand your concern regarding the investigation process, and your feedback has been noted.
Thank you for your continued patience and cooperation as we work to finalise this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Apr 2025, 07:41
Official
Dear Nqobile,
Thank you for your message and for sharing your concerns.
We can confirm that once a refund has been approved, the standard processing timeframe is 30 days, as per our refund policy. We understand your concern regarding the investigation process, and your feedback has been noted.
Thank you for your continued patience and cooperation as we work to finalise this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message and for sharing your concerns.
We can confirm that once a refund has been approved, the standard processing timeframe is 30 days, as per our refund policy. We understand your concern regarding the investigation process, and your feedback has been noted.
Thank you for your continued patience and cooperation as we work to finalise this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations