DD
DC D
1 reviews | Active since Dec 2025
03 Dec 2025, 06:29
Riaan was very good and assisted well which is why I gave the 5 stars
Riaan was very good and assisted well which is why I gave the 5 stars . However I experienced some issues with MWEB service providers. When I was busy setting up my router I found out that they gave me the wrong router (someone elses).
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MetroFibre Networx's replyOfficial
03 Dec 2025, 07:52Hi DC
Thank you for your 5-star review and for highlighting the great service you received from Riaan, we truly appreciate it.
We’re sorry to hear about the issue you experienced with the incorrect router from your service provider. While the router is supp**** by MWEB, we understand how frustrating this must have been during your setup, and we’re glad that Riaan was able to assist you effectively on our side.
If there’s anything further we can help with regarding your fibre connection or if you need support in getting your service fully up and running, please feel free to reach out. We’re always here to help.
Kind regards
Phindile Msokwini
Metrofibre Complaints and Escalations Team
Phindile Msokwini
Metrofibre Complaints and Escalations Team
MetroFibre Networx's reply03 Dec 2025, 07:52
Official
Hi DC
Thank you for your 5-star review and for highlighting the great service you received from Riaan, we truly appreciate it.
We’re sorry to hear about the issue you experienced with the incorrect router from your service provider. While the router is supp**** by MWEB, we understand how frustrating this must have been during your setup, and we’re glad that Riaan was able to assist you effectively on our side.
If there’s anything further we can help with regarding your fibre connection or if you need support in getting your service fully up and running, please feel free to reach out. We’re always here to help.
Kind regards
Phindile Msokwini
Metrofibre Complaints and Escalations Team
Phindile Msokwini
Metrofibre Complaints and Escalations Team