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boitshwarelomatundu B
1 reviews | Active since Apr 2017
17 May 2021, 16:56
REVOLTING SERVICE!!
We have had our service off since the 6th of May I've called in today for an update and was told that ANOTHER ticket will be created which makes no sense at all, when I question this I get transferred to another department and the line gets cut off, I've called 3 times today! it's so frustrating! I can not pay for something I am unable to use for 11 whole days and counting seeing that this issue is still not resolved. This is such a major inconvenience, it's time and money-wasting cos we are working from home and have to constantly buy data yet we pay for fibre! I'm highly disappointed with this disgusting service. FIX IT!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
17 May 2021, 18:13Good day
We do apologize for the inconvenience
Kindly note that your ticket was escalated to the relevant departments and prioritized to assist accordingly
We will be in contact with you with feedback as soon as we receive information from the relevant departments
We thank you for your patience
Kind Regards
MetroFibre
We do apologize for the inconvenience
Kindly note that your ticket was escalated to the relevant departments and prioritized to assist accordingly
We will be in contact with you with feedback as soon as we receive information from the relevant departments
We thank you for your patience
Kind Regards
MetroFibre
MetroFibre Networx's reply17 May 2021, 18:13
Official
Good day
We do apologize for the inconvenience
Kindly note that your ticket was escalated to the relevant departments and prioritized to assist accordingly
We will be in contact with you with feedback as soon as we receive information from the relevant departments
We thank you for your patience
Kind Regards
MetroFibre
We do apologize for the inconvenience
Kindly note that your ticket was escalated to the relevant departments and prioritized to assist accordingly
We will be in contact with you with feedback as soon as we receive information from the relevant departments
We thank you for your patience
Kind Regards
MetroFibre
bB
boitshwarelomatundu B's updateReviewer Update
18 May 2021, 16:46Day 12 still no internet! called in this morning and was told they are waiting for feedback and will call me back still nothing I'm currently trying to get through your lines right now to follow up again the line gets cut off. We're working from home and there's an assignment due next week I'm unable to do research.
I'm expected to pay R760 for this nonsense? if upgrading means such ********** service then I'd rather take my business elsewhere!
I'm expected to pay R760 for this nonsense? if upgrading means such ********** service then I'd rather take my business elsewhere!
bB
boitshwarelomatundu B's update18 May 2021, 16:46
Reviewer Update
Day 12 still no internet! called in this morning and was told they are waiting for feedback and will call me back still nothing I'm currently trying to get through your lines right now to follow up again the line gets cut off. We're working from home and there's an assignment due next week I'm unable to do research.
I'm expected to pay R760 for this nonsense? if upgrading means such ********** service then I'd rather take my business elsewhere!
I'm expected to pay R760 for this nonsense? if upgrading means such ********** service then I'd rather take my business elsewhere!
MetroFibre Networx's replyOfficial
04 Nov 2021, 13:02Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Nov 2021, 13:02
Official
Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly advise of you are still experiencing any connection issues for us to assist accordingly.
Kind Regards
MetroFibre