TA
Tina A
1 reviews | Active since Jul 2023
13 Jul 2023, 12:13
Respond to Customer Enquiries
I got debited on my account with an amount I dont know despite paying the invoiced the amount I have written emails on a daily basis to the finance department copying the complaints team I have logged in tickets and I have made several calls either you are put on hold for more than 15mins or call is never returned I need an explanation on the debit on my account or I should be refunded
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Replies (2)TA
Tina A's updateReviewer Update
13 Jul 2023, 14:23Hopefully this time the escalation will bring the answer since I have been writing since last week Friday
TA
Tina A's update13 Jul 2023, 14:23
Reviewer Update
Hopefully this time the escalation will bring the answer since I have been writing since last week Friday
TA
Tina A's updateReviewer Update
14 Jul 2023, 09:32I continue to make a follow up on the money which was debited from my account without explanation.If I am not owing you anything I am asking for a refund as I need to use that money for other things.Everyone within the organisation is not responding on steps being taken to resolve the matter even the complaints has now ceased to respond
TA
Tina A's update14 Jul 2023, 09:32
Reviewer Update
I continue to make a follow up on the money which was debited from my account without explanation.If I am not owing you anything I am asking for a refund as I need to use that money for other things.Everyone within the organisation is not responding on steps being taken to resolve the matter even the complaints has now ceased to respond