D
Delano
1 reviews | Active since Mar 2024
26 Jun 2025, 15:00
REQUESTED FOR A REFUND
I moved from one property to another in feb 2025 and I requested a refund that was on my statement, iv had been dealing with different people who has given me stories one way, someone will call or the manager will assist and nobody calls and nobody assists they tell me it was approved in may and than to wait 30 days it has been 4 MONTHS and i keep getting the same old story and every month no refund has been given, iv sent all documents and i keep getting the run around, they quick to take money but when money is owed they don't respond at all!!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
26 Jun 2025, 15:04Dear Delano
Thank you for reaching out, and please accept our deepest apologies for the delay and frustration you’ve experienced regarding your refund request.We completely understand your dissatisfaction, especially after waiting several months and receiving no clear resolution, despite multiple follow-ups and assurances. This is not the standard of service we aim to provide, and we regret the inconvenience this has caused.
We are urgently escalating your case to the relevant department for immediate attention and a clear update. We have noted that your refund was approved in May, and it is unacceptable that you have not yet received it.
Please rest assured that we are treating this matter as a priority, and we will get back to you with feedback as soon as possible. We truly appreciate your patience and understand how frustrating this experience has been.
Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out, and please accept our deepest apologies for the delay and frustration you’ve experienced regarding your refund request.We completely understand your dissatisfaction, especially after waiting several months and receiving no clear resolution, despite multiple follow-ups and assurances. This is not the standard of service we aim to provide, and we regret the inconvenience this has caused.
We are urgently escalating your case to the relevant department for immediate attention and a clear update. We have noted that your refund was approved in May, and it is unacceptable that you have not yet received it.
Please rest assured that we are treating this matter as a priority, and we will get back to you with feedback as soon as possible. We truly appreciate your patience and understand how frustrating this experience has been.
Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply26 Jun 2025, 15:04
Official
Dear Delano
Thank you for reaching out, and please accept our deepest apologies for the delay and frustration you’ve experienced regarding your refund request.We completely understand your dissatisfaction, especially after waiting several months and receiving no clear resolution, despite multiple follow-ups and assurances. This is not the standard of service we aim to provide, and we regret the inconvenience this has caused.
We are urgently escalating your case to the relevant department for immediate attention and a clear update. We have noted that your refund was approved in May, and it is unacceptable that you have not yet received it.
Please rest assured that we are treating this matter as a priority, and we will get back to you with feedback as soon as possible. We truly appreciate your patience and understand how frustrating this experience has been.
Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out, and please accept our deepest apologies for the delay and frustration you’ve experienced regarding your refund request.We completely understand your dissatisfaction, especially after waiting several months and receiving no clear resolution, despite multiple follow-ups and assurances. This is not the standard of service we aim to provide, and we regret the inconvenience this has caused.
We are urgently escalating your case to the relevant department for immediate attention and a clear update. We have noted that your refund was approved in May, and it is unacceptable that you have not yet received it.
Please rest assured that we are treating this matter as a priority, and we will get back to you with feedback as soon as possible. We truly appreciate your patience and understand how frustrating this experience has been.
Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
D
Delano's updateReviewer Update
14 Jul 2025, 09:30Till today still no update and no response another month waiting for a refund
Again 30 days, than another 30 days for approval, it was approved in may and than i must wait again for nothing to happen 775815
Again 30 days, than another 30 days for approval, it was approved in may and than i must wait again for nothing to happen 775815
D
Delano's update14 Jul 2025, 09:30
Reviewer Update
Till today still no update and no response another month waiting for a refund
Again 30 days, than another 30 days for approval, it was approved in may and than i must wait again for nothing to happen 775815
Again 30 days, than another 30 days for approval, it was approved in may and than i must wait again for nothing to happen 775815
MetroFibre Networx's replyOfficial
14 Jul 2025, 09:47Dear Delano
Thank you for reaching out again and for your continued patience.
We acknowledge that this delay has gone on far too long, and the lack of consistent updates is unacceptable. Your refund request (Ticket #775815), which was approved in May, should not still be unresolved. We are currently reviewing the status of the payment and the process timeline to determine exactly where the delay occurred.
Please rest assured that we are actively looking into this and will provide a clear and final update shortly. Your case has been escalated for urgent attention.
We understand that this has been frustrating, and we are working to ensure it’s resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out again and for your continued patience.
We acknowledge that this delay has gone on far too long, and the lack of consistent updates is unacceptable. Your refund request (Ticket #775815), which was approved in May, should not still be unresolved. We are currently reviewing the status of the payment and the process timeline to determine exactly where the delay occurred.
Please rest assured that we are actively looking into this and will provide a clear and final update shortly. Your case has been escalated for urgent attention.
We understand that this has been frustrating, and we are working to ensure it’s resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply14 Jul 2025, 09:47
Official
Dear Delano
Thank you for reaching out again and for your continued patience.
We acknowledge that this delay has gone on far too long, and the lack of consistent updates is unacceptable. Your refund request (Ticket #775815), which was approved in May, should not still be unresolved. We are currently reviewing the status of the payment and the process timeline to determine exactly where the delay occurred.
Please rest assured that we are actively looking into this and will provide a clear and final update shortly. Your case has been escalated for urgent attention.
We understand that this has been frustrating, and we are working to ensure it’s resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out again and for your continued patience.
We acknowledge that this delay has gone on far too long, and the lack of consistent updates is unacceptable. Your refund request (Ticket #775815), which was approved in May, should not still be unresolved. We are currently reviewing the status of the payment and the process timeline to determine exactly where the delay occurred.
Please rest assured that we are actively looking into this and will provide a clear and final update shortly. Your case has been escalated for urgent attention.
We understand that this has been frustrating, and we are working to ensure it’s resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,