Repeated disconnections when technicians work on other systems

I live in a complex. I've had my fibre connection through Cool Ideas with the underlying structure provided by MetroFibre. On more than one occasion (to me this has happened 6 times now, of which 2 times I had to log calls), the technicians do work on units close to mine and I get disconnected.

It happened again today. I investigated and called immediately and even gave them the name of the technician that was working on our complex, yet they can't do anything but wait for the ticket to appear from Cool Ideas side. It flabbergasts me that this keeps recurring with no consequence.

Will I get refunded for the days the service is not active, since this is due to negligence on your part? Probably not. You don't care. It will probably cost me more in legal fees to sue you for this than me just waiting it out.

Shame on you. And your poor service.