SS
Sham S
1 reviews | Active since Aug 2020
24 Aug 2026, 10:11
Regret chosing metro fibre
My wifi lost signal , so I notified this on the metro fibre Whatsapp chat , sue the ai bot could not resolve the problem and suggested I will be referred to a human , it's 72 hours and I'm still waiting , I called the telephone number provided , and the ai could not find my account and went on for me to repeat my id number . Pathetic service I am new client and what a negative way to start
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
24 Aug 2026, 10:16Dear Sham,
Thank you for bringing this experience to our attention. We understand how disappointing it is to lose connectivity as a new client and then experience delays obtaining assistance through our support channels.
We are investigating both the outstanding connectivity issue and the difficulties you experienced when attempting to reach our Support team. I will contact you directly to assist with the required troubleshooting and provide feedback on the next steps toward restoring your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this experience to our attention. We understand how disappointing it is to lose connectivity as a new client and then experience delays obtaining assistance through our support channels.
We are investigating both the outstanding connectivity issue and the difficulties you experienced when attempting to reach our Support team. I will contact you directly to assist with the required troubleshooting and provide feedback on the next steps toward restoring your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Aug 2026, 10:16
Official
Dear Sham,
Thank you for bringing this experience to our attention. We understand how disappointing it is to lose connectivity as a new client and then experience delays obtaining assistance through our support channels.
We are investigating both the outstanding connectivity issue and the difficulties you experienced when attempting to reach our Support team. I will contact you directly to assist with the required troubleshooting and provide feedback on the next steps toward restoring your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this experience to our attention. We understand how disappointing it is to lose connectivity as a new client and then experience delays obtaining assistance through our support channels.
We are investigating both the outstanding connectivity issue and the difficulties you experienced when attempting to reach our Support team. I will contact you directly to assist with the required troubleshooting and provide feedback on the next steps toward restoring your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
SS
Sham S's updateReviewer Update
24 Aug 2026, 13:19Thank you for calling me and taking me through the configuration step by step . My problem was solved within an hour thank you . Unfortunately I can't mange to remove this review
SS
Sham S's update24 Aug 2026, 13:19
Reviewer Update
Thank you for calling me and taking me through the configuration step by step . My problem was solved within an hour thank you . Unfortunately I can't mange to remove this review
MetroFibre Networx's replyOfficial
25 Aug 2026, 09:48Dear Sham,
Thank you for confirming that your connection has been restored following the step-by-step configuration assistance.
You do not need to remove your original review. We have sent you a link via email that will allow you to rate our service again based on the assistance you received and the final resolution of your complaint.
We truly appreciate your updated feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for confirming that your connection has been restored following the step-by-step configuration assistance.
You do not need to remove your original review. We have sent you a link via email that will allow you to rate our service again based on the assistance you received and the final resolution of your complaint.
We truly appreciate your updated feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Aug 2026, 09:48
Official
Dear Sham,
Thank you for confirming that your connection has been restored following the step-by-step configuration assistance.
You do not need to remove your original review. We have sent you a link via email that will allow you to rate our service again based on the assistance you received and the final resolution of your complaint.
We truly appreciate your updated feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for confirming that your connection has been restored following the step-by-step configuration assistance.
You do not need to remove your original review. We have sent you a link via email that will allow you to rate our service again based on the assistance you received and the final resolution of your complaint.
We truly appreciate your updated feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations