RJ
Rikus J
1 reviews | Active since Jul 2025
24 Jul 2025, 13:53
Refusal to set matters straight with debt collectors when Metro Fibre is at fault
They wrongly debited my metro fibre account and didn’t let me know that there is an outstanding balance on my account. They handed me over to dept collectors who are now harassing me for money. I went to the Metro Fibre office to sort out this problem, and they admitted that they made a mistake and that my account should not have an outstanding balance. They have still not credited my account, and they refuse to contact the debt collector to set the matter straight. I am now on my final warning with the debt collectors and metro fibre doesn’t want to help me by telling there debt collectors that they made a mistake. Meanwhile it is my credit score and life that is being influenced by there negligence.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
24 Jul 2025, 14:49Dear Rikus,
Thank you for bringing your concerns to our attention.
We are currently investigating the matter raised regarding the incorrect debit, the outstanding balance on your account, and the handover to external debt collectors. Our team is reviewing all related interactions and records, including your visit to our office and the feedback you received.
We will revert with feedback as soon as the investigation is complete. Thank you for your patience while we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We are currently investigating the matter raised regarding the incorrect debit, the outstanding balance on your account, and the handover to external debt collectors. Our team is reviewing all related interactions and records, including your visit to our office and the feedback you received.
We will revert with feedback as soon as the investigation is complete. Thank you for your patience while we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Jul 2025, 14:49
Official
Dear Rikus,
Thank you for bringing your concerns to our attention.
We are currently investigating the matter raised regarding the incorrect debit, the outstanding balance on your account, and the handover to external debt collectors. Our team is reviewing all related interactions and records, including your visit to our office and the feedback you received.
We will revert with feedback as soon as the investigation is complete. Thank you for your patience while we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We are currently investigating the matter raised regarding the incorrect debit, the outstanding balance on your account, and the handover to external debt collectors. Our team is reviewing all related interactions and records, including your visit to our office and the feedback you received.
We will revert with feedback as soon as the investigation is complete. Thank you for your patience while we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
RJ
Rikus J's updateReviewer Update
15 Aug 2025, 08:35This issues has still not been solved.
I have made payments, I have sent proof that you should credit my account, I have sent proof of payments, but still i receive messages from Hann Collections saying that I have an outstanding balance.
This whole issue was started by Metro Fibre who didn’t communicate in any way, made a mistake with the accounts and no refuse to set the record straight. You are affecting my credit score with this mistake of yours and now you don’t want to help.
Fix this. I don’t have an outstanding balance, why am I still being harassed by Hann Collections. Fix this please
I have made payments, I have sent proof that you should credit my account, I have sent proof of payments, but still i receive messages from Hann Collections saying that I have an outstanding balance.
This whole issue was started by Metro Fibre who didn’t communicate in any way, made a mistake with the accounts and no refuse to set the record straight. You are affecting my credit score with this mistake of yours and now you don’t want to help.
Fix this. I don’t have an outstanding balance, why am I still being harassed by Hann Collections. Fix this please
RJ
Rikus J's update15 Aug 2025, 08:35
Reviewer Update
This issues has still not been solved.
I have made payments, I have sent proof that you should credit my account, I have sent proof of payments, but still i receive messages from Hann Collections saying that I have an outstanding balance.
This whole issue was started by Metro Fibre who didn’t communicate in any way, made a mistake with the accounts and no refuse to set the record straight. You are affecting my credit score with this mistake of yours and now you don’t want to help.
Fix this. I don’t have an outstanding balance, why am I still being harassed by Hann Collections. Fix this please
I have made payments, I have sent proof that you should credit my account, I have sent proof of payments, but still i receive messages from Hann Collections saying that I have an outstanding balance.
This whole issue was started by Metro Fibre who didn’t communicate in any way, made a mistake with the accounts and no refuse to set the record straight. You are affecting my credit score with this mistake of yours and now you don’t want to help.
Fix this. I don’t have an outstanding balance, why am I still being harassed by Hann Collections. Fix this please
MetroFibre Networx's replyOfficial
15 Aug 2025, 08:55Dear Rikus,
Thank you for your patience.
We can confirm that your credit has been successfully loaded by our Finance Management team.
We are currently working to verify that the updated statement has been communicated to Hahn Collections.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience.
We can confirm that your credit has been successfully loaded by our Finance Management team.
We are currently working to verify that the updated statement has been communicated to Hahn Collections.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Aug 2025, 08:55
Official
Dear Rikus,
Thank you for your patience.
We can confirm that your credit has been successfully loaded by our Finance Management team.
We are currently working to verify that the updated statement has been communicated to Hahn Collections.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience.
We can confirm that your credit has been successfully loaded by our Finance Management team.
We are currently working to verify that the updated statement has been communicated to Hahn Collections.
Best regards,
Marilize
MetroFibre Complaints & Escalations
RJ
Rikus J's updateReviewer Update
12 Sept 2025, 08:09This is ridiculous!!!! I am still receiving messages from Hahn Collections about an outstanding balance. What more should I do. This has been going on for months. I have sent thousands of emails and written reviews but still you do nothing to help your clients. I have sent proof that there is no outstanding balance. What more should i do. You are ruining my credit score and it is all due to your incompetence. Fix this. This issue all started with a mistake from your side when you wrongly debited my account.
Please fix this. This has been going on since April. I am paying a lot of money for your service. Help your clients, because this is ridiculous
Please fix this. This has been going on since April. I am paying a lot of money for your service. Help your clients, because this is ridiculous
RJ
Rikus J's update12 Sept 2025, 08:09
Reviewer Update
This is ridiculous!!!! I am still receiving messages from Hahn Collections about an outstanding balance. What more should I do. This has been going on for months. I have sent thousands of emails and written reviews but still you do nothing to help your clients. I have sent proof that there is no outstanding balance. What more should i do. You are ruining my credit score and it is all due to your incompetence. Fix this. This issue all started with a mistake from your side when you wrongly debited my account.
Please fix this. This has been going on since April. I am paying a lot of money for your service. Help your clients, because this is ridiculous
Please fix this. This has been going on since April. I am paying a lot of money for your service. Help your clients, because this is ridiculous