Refusal to help

I app**** for fiber through another ISP which arranged everything from their side and ovbiously they would arrange with Mtro fibre as an infrastructure provider. They mentioned that I have to have an instalation. My application was on the 2 Sep2026, and three days later my router was deliver. On thursday, metro fiber said that they need toescalate this issue with my address which would take 2 to 3 days. Today its frida, and no feed back and when I called to check for feed back I held on the line for 45 minutes asking what is the status. please refer to call recording if you will investigate this or I will provide you with recording if you need it. The agent said NO!, I thought I didnt hear them properly and rephrased the question and he said I will not give you feed back untill later. I aknowledged that they will give me feed back later which I even told the consultant that the feed back later will be based on the statuis at that time. I want t feed back on the status at the present moment. The agent refused and said No again, I aksed when will the installation be done he did not respond to implicate himself as they didnt want to give me feed back. I was **** to, wasted my time using this company. I have never been refused information to services that I paid for and entitled to