ZK
Zinzi K
1 reviews | Active since May 2022
26 Sept 2024, 15:41
Refunds on funds paid contract cancellation
I have a serious problem with MetroFibre under Metro Connect.
I have been using them for the past 4 years never have i had such a disgraceful experience.
The past week they had a outrage for 2 days everytime that happens my line always gets affected they will come out and fix it cables.
Now yesterday my line has been down 24 calls 15 emails back and fourth like kindergarteners.
Yesterday my line went off in the morning that was the 25th of September 2024, on the 26th of September 2024 technicians where send out from another 3rd party,technicians who clearly did not know what to do rather they charging their personal phones with my electricity without my permission. The technicians told me they need to send a quote to be approved as they can't read the connection from outside the yard but can read from inside the house .
I then followed up afer 4 hours up to be told that quote has been approved for me to be laible for repairs to to wear and tear that was damaged.
I have never seen them maintaining their cables if you ask for an investigation you will see in the past 4 years i made 3 calls of line downs that was caused after their area outrageous.
Lastly how do i send my bill and quote as well to the technicians that were using my electricity.
They now refusing to reimbursed me saying i am on prepaid i want to cancel and get my full refund as i will not be paying for cables that they failed to maintain.
I am still waiting for pictures and the full report till now.
Helpful (0)
Replies (5)0
Replies (5)ZK
Zinzi K's updateReviewer Update
26 Sept 2024, 16:24Im happy ICASA will be investigating this matter , despicable disgraceful experience imgaine their employees charging their personal phones without my permission and wanting me to pay for their old cables DISGRACE cables that are 2 years old
ZK
Zinzi K's update26 Sept 2024, 16:24
Reviewer Update
Im happy ICASA will be investigating this matter , despicable disgraceful experience imgaine their employees charging their personal phones without my permission and wanting me to pay for their old cables DISGRACE cables that are 2 years old
ZK
Zinzi K's updateReviewer Update
27 Sept 2024, 01:31Thats all i get escalations upon escalations in the meantime in the meantime I am falling behind with my work , on top paying for a service .
Its ALARMING that I now have to constantly keep track record , when will this fair resolution be taken seriously after few days , you as a service provider have a duty to keep your infrastructure well kept ,your technician send did not even bother going outside by the main source i had to point it out to them by the main road 2 houses away from me , they acted all surprised.
I had to even point out where the house supply comes from and guess what they did not even open it to check or test with their equipment cos their phone were been charging inside my house !!
LET THAT SINK IN, THEY WANTED NOTHING BUT A QUICK BUCK FOR THEMSELVES AS THE SAW I WAS WORKING FROM HOME....
NEVER HAVE I ENCOUNTERED SUCH SERVICES FROM YOUR IN HOUSE TECHNICIANS AS THEY FIX AND DO ACKNOWLEDGE THAT AFTER EVERY OUTRAGE WHEN THEY DONE FIXING THE CABLES GET AFFECTED DUE TO CURRENT RUSH SIGNAL THAT THE CABLES ARE OF GLASS THOSE CABLES ARE OLD 2 YEARS AFTER MY LAST CHANGE OF CABLES AFTER HOW MANY OUTRAGE IN THAT AREA ?
Its ALARMING that I now have to constantly keep track record , when will this fair resolution be taken seriously after few days , you as a service provider have a duty to keep your infrastructure well kept ,your technician send did not even bother going outside by the main source i had to point it out to them by the main road 2 houses away from me , they acted all surprised.
I had to even point out where the house supply comes from and guess what they did not even open it to check or test with their equipment cos their phone were been charging inside my house !!
LET THAT SINK IN, THEY WANTED NOTHING BUT A QUICK BUCK FOR THEMSELVES AS THE SAW I WAS WORKING FROM HOME....
NEVER HAVE I ENCOUNTERED SUCH SERVICES FROM YOUR IN HOUSE TECHNICIANS AS THEY FIX AND DO ACKNOWLEDGE THAT AFTER EVERY OUTRAGE WHEN THEY DONE FIXING THE CABLES GET AFFECTED DUE TO CURRENT RUSH SIGNAL THAT THE CABLES ARE OF GLASS THOSE CABLES ARE OLD 2 YEARS AFTER MY LAST CHANGE OF CABLES AFTER HOW MANY OUTRAGE IN THAT AREA ?
ZK
Zinzi K's update27 Sept 2024, 01:31
Reviewer Update
Thats all i get escalations upon escalations in the meantime in the meantime I am falling behind with my work , on top paying for a service .
Its ALARMING that I now have to constantly keep track record , when will this fair resolution be taken seriously after few days , you as a service provider have a duty to keep your infrastructure well kept ,your technician send did not even bother going outside by the main source i had to point it out to them by the main road 2 houses away from me , they acted all surprised.
I had to even point out where the house supply comes from and guess what they did not even open it to check or test with their equipment cos their phone were been charging inside my house !!
LET THAT SINK IN, THEY WANTED NOTHING BUT A QUICK BUCK FOR THEMSELVES AS THE SAW I WAS WORKING FROM HOME....
NEVER HAVE I ENCOUNTERED SUCH SERVICES FROM YOUR IN HOUSE TECHNICIANS AS THEY FIX AND DO ACKNOWLEDGE THAT AFTER EVERY OUTRAGE WHEN THEY DONE FIXING THE CABLES GET AFFECTED DUE TO CURRENT RUSH SIGNAL THAT THE CABLES ARE OF GLASS THOSE CABLES ARE OLD 2 YEARS AFTER MY LAST CHANGE OF CABLES AFTER HOW MANY OUTRAGE IN THAT AREA ?
Its ALARMING that I now have to constantly keep track record , when will this fair resolution be taken seriously after few days , you as a service provider have a duty to keep your infrastructure well kept ,your technician send did not even bother going outside by the main source i had to point it out to them by the main road 2 houses away from me , they acted all surprised.
I had to even point out where the house supply comes from and guess what they did not even open it to check or test with their equipment cos their phone were been charging inside my house !!
LET THAT SINK IN, THEY WANTED NOTHING BUT A QUICK BUCK FOR THEMSELVES AS THE SAW I WAS WORKING FROM HOME....
NEVER HAVE I ENCOUNTERED SUCH SERVICES FROM YOUR IN HOUSE TECHNICIANS AS THEY FIX AND DO ACKNOWLEDGE THAT AFTER EVERY OUTRAGE WHEN THEY DONE FIXING THE CABLES GET AFFECTED DUE TO CURRENT RUSH SIGNAL THAT THE CABLES ARE OF GLASS THOSE CABLES ARE OLD 2 YEARS AFTER MY LAST CHANGE OF CABLES AFTER HOW MANY OUTRAGE IN THAT AREA ?
ZK
Zinzi K's updateReviewer Update
27 Sept 2024, 01:47AND WHATS MORE DISTURBING IS THEM ALERTING SUCH FACTS THAT THEY NOT SURE WHERE THE CABLES ARE BROKEN IN THE YARD WHERE THEY CANT POINT OUT EXACTLY WHERE,OR OUTSIDE WHERE ARE THE MAINSTREAM COMES FROM IS LIKE A GUESSING GAME LOL WHAT A JOKE !!!
ZK
Zinzi K's update27 Sept 2024, 01:47
Reviewer Update
AND WHATS MORE DISTURBING IS THEM ALERTING SUCH FACTS THAT THEY NOT SURE WHERE THE CABLES ARE BROKEN IN THE YARD WHERE THEY CANT POINT OUT EXACTLY WHERE,OR OUTSIDE WHERE ARE THE MAINSTREAM COMES FROM IS LIKE A GUESSING GAME LOL WHAT A JOKE !!!
ZK
Zinzi K's updateReviewer Update
27 Sept 2024, 01:49All they came to do was make a QUICK BUCK AND CHARGING THEIR PERSONAL PHONES WITHOUT MY PERMISSION BECAUSE I AM A CUSTOMER TO METROFIBRE 🤞🤞
ZK
Zinzi K's update27 Sept 2024, 01:49
Reviewer Update
All they came to do was make a QUICK BUCK AND CHARGING THEIR PERSONAL PHONES WITHOUT MY PERMISSION BECAUSE I AM A CUSTOMER TO METROFIBRE 🤞🤞
MetroFibre Networx's replyOfficial
27 Sept 2024, 11:28Dear Zinzi,
Thank you for your continued patience and cooperation.
We are pleased to inform you that, as per the latest feedback from our maintenance team regarding your fault ticket (417411), the matter has been thoroughly reviewed by our maintenance management team. We can confirm that the repair quote has been approved, and you will not be liable for any of the associated costs.
Additionally, we have escalated your case with urgency, and your fault has been prioritized for immediate attention by our maintenance technicians. We are happy to confirm that your repair has been scheduled for this afternoon at 14:50.
We truly appreciate your patience as we work diligently to restore your service and resolve this matter to your satisfaction. Should you have any further questions or concerns in the meantime, please don't hesitate to reach out by responding to fault ticket 417411 via email.
Thank you once again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for your continued patience and cooperation.
We are pleased to inform you that, as per the latest feedback from our maintenance team regarding your fault ticket (417411), the matter has been thoroughly reviewed by our maintenance management team. We can confirm that the repair quote has been approved, and you will not be liable for any of the associated costs.
Additionally, we have escalated your case with urgency, and your fault has been prioritized for immediate attention by our maintenance technicians. We are happy to confirm that your repair has been scheduled for this afternoon at 14:50.
We truly appreciate your patience as we work diligently to restore your service and resolve this matter to your satisfaction. Should you have any further questions or concerns in the meantime, please don't hesitate to reach out by responding to fault ticket 417411 via email.
Thank you once again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Sept 2024, 11:28
Official
Dear Zinzi,
Thank you for your continued patience and cooperation.
We are pleased to inform you that, as per the latest feedback from our maintenance team regarding your fault ticket (417411), the matter has been thoroughly reviewed by our maintenance management team. We can confirm that the repair quote has been approved, and you will not be liable for any of the associated costs.
Additionally, we have escalated your case with urgency, and your fault has been prioritized for immediate attention by our maintenance technicians. We are happy to confirm that your repair has been scheduled for this afternoon at 14:50.
We truly appreciate your patience as we work diligently to restore your service and resolve this matter to your satisfaction. Should you have any further questions or concerns in the meantime, please don't hesitate to reach out by responding to fault ticket 417411 via email.
Thank you once again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for your continued patience and cooperation.
We are pleased to inform you that, as per the latest feedback from our maintenance team regarding your fault ticket (417411), the matter has been thoroughly reviewed by our maintenance management team. We can confirm that the repair quote has been approved, and you will not be liable for any of the associated costs.
Additionally, we have escalated your case with urgency, and your fault has been prioritized for immediate attention by our maintenance technicians. We are happy to confirm that your repair has been scheduled for this afternoon at 14:50.
We truly appreciate your patience as we work diligently to restore your service and resolve this matter to your satisfaction. Should you have any further questions or concerns in the meantime, please don't hesitate to reach out by responding to fault ticket 417411 via email.
Thank you once again for your understanding.
Kind regards,
Marilize
MetroFibre Complaints and Escalations