BV
Bev V
1 reviews | Active since Sept 2017
12 Nov 2024, 15:43
Refund/credit for services charged, not rendered
Since it has been brought to my attention that I have been paying for a service ('faster seed") for an extended period, one that could not be provided without the new hardware that was recently installed after a few failed attempts by Metrofibre, I have requested a credit/refund. I highlighted that charging for a service that could not be given without the upgrade is blatant theft. Am awaiting feedback
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MetroFibre Networx's replyOfficial
12 Nov 2024, 17:43Dear Bev
Thank you for bringing this to our attention, and we apologize for any frustration caused by the billing and service issue you’ve described. We understand your concerns and take this matter seriously.
We can confirm that your credit request has been well received and has been escalated for urgent investigation by our Investigations team. They are reviewing your account and service records to ensure a fair resolution. You’ll receive further feedback via email on your existing ticket 478637 as we work through this process.
Thank you for your patience, and please rest assured that we’re committed to addressing your concerns as promptly as possible.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and we apologize for any frustration caused by the billing and service issue you’ve described. We understand your concerns and take this matter seriously.
We can confirm that your credit request has been well received and has been escalated for urgent investigation by our Investigations team. They are reviewing your account and service records to ensure a fair resolution. You’ll receive further feedback via email on your existing ticket 478637 as we work through this process.
Thank you for your patience, and please rest assured that we’re committed to addressing your concerns as promptly as possible.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 17:43
Official
Dear Bev
Thank you for bringing this to our attention, and we apologize for any frustration caused by the billing and service issue you’ve described. We understand your concerns and take this matter seriously.
We can confirm that your credit request has been well received and has been escalated for urgent investigation by our Investigations team. They are reviewing your account and service records to ensure a fair resolution. You’ll receive further feedback via email on your existing ticket 478637 as we work through this process.
Thank you for your patience, and please rest assured that we’re committed to addressing your concerns as promptly as possible.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and we apologize for any frustration caused by the billing and service issue you’ve described. We understand your concerns and take this matter seriously.
We can confirm that your credit request has been well received and has been escalated for urgent investigation by our Investigations team. They are reviewing your account and service records to ensure a fair resolution. You’ll receive further feedback via email on your existing ticket 478637 as we work through this process.
Thank you for your patience, and please rest assured that we’re committed to addressing your concerns as promptly as possible.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations