Refund still outstanding after cancellation – unacceptable delay

I am extremely disappointed with the service received from MetroFibre. I logged a cancellation request and was due a refund, which is clearly reflected as a negative balance on my account. I have already provided all the required banking details, yet I am still waiting for any form of feedback or resolution. My ticket was logged on 1 April, and to date, there has been no meaningful update or communication regarding when the refund will be processed. This lack of responsiveness and accountability is highly frustrating. It is unacceptable that customers must chase refunds that are rightfully owed to them. The delay, combined with poor communication, reflects very poorly on your service standards. I request urgent attention to this matter and immediate processing of my refund.