TM
Tebatso M
1 reviews | Active since Apr 2015
06 Mar 2025, 16:13
Refund not being processed.
I've been querying on my refund for a week now and finance, which was meant to come back to me within an hour, has not come back to me and they are unreachable.
I paid my premium via EFT, since no one could help in updating my new debit details. Now they updated my details and debited me after I paid via EFT again. I need my refund. Please expedite this.
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Replies (1)
MetroFibre Networx's replyOfficial
06 Mar 2025, 16:36Dear Tebatso
Thank you for reaching out to us. We sincerely apologise for the delay and any inconvenience caused.
We have followed up with our Finance department, and they have advised that the credit amount on your account has been allocated towards your March invoice.
Please let us know if you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the delay and any inconvenience caused.
We have followed up with our Finance department, and they have advised that the credit amount on your account has been allocated towards your March invoice.
Please let us know if you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Mar 2025, 16:36
Official
Dear Tebatso
Thank you for reaching out to us. We sincerely apologise for the delay and any inconvenience caused.
We have followed up with our Finance department, and they have advised that the credit amount on your account has been allocated towards your March invoice.
Please let us know if you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the delay and any inconvenience caused.
We have followed up with our Finance department, and they have advised that the credit amount on your account has been allocated towards your March invoice.
Please let us know if you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations