JP
Jude P
1 reviews | Active since Apr 2022
02 Feb 2025, 09:17
Refund not being honoured!
Have complained prior about overbilling but this take the cake. Discovered that R3000 is owed to me for months and I was not refunded for several months... SO I have finally once again reached my wits end as this has happened in both of the fibre packages in my name! (Tackling it one at a time though so will do a separate complaint for other account). Finally received comms on 18Dec2024 confirming that full amount will be refunded within 30days from then. Well this has not happended and my comms are again being ignored!. PLEASE HELP!
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
02 Feb 2025, 11:52Dear Jude
Please accept our sincere apologies for the delay in assisting with your refund request. We understand how frustrating this has been for you, and we truly appreciate your patience.
We have escalated your query to the Finance Department, and they will be processing your refund as a matter of urgency. We will continue to monitor the progress and provide you with feedback as soon as we receive an update.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue as quickly as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincere apologies for the delay in assisting with your refund request. We understand how frustrating this has been for you, and we truly appreciate your patience.
We have escalated your query to the Finance Department, and they will be processing your refund as a matter of urgency. We will continue to monitor the progress and provide you with feedback as soon as we receive an update.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue as quickly as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2025, 11:52
Official
Dear Jude
Please accept our sincere apologies for the delay in assisting with your refund request. We understand how frustrating this has been for you, and we truly appreciate your patience.
We have escalated your query to the Finance Department, and they will be processing your refund as a matter of urgency. We will continue to monitor the progress and provide you with feedback as soon as we receive an update.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue as quickly as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincere apologies for the delay in assisting with your refund request. We understand how frustrating this has been for you, and we truly appreciate your patience.
We have escalated your query to the Finance Department, and they will be processing your refund as a matter of urgency. We will continue to monitor the progress and provide you with feedback as soon as we receive an update.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue as quickly as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
JP
Jude P's updateReviewer Update
23 Feb 2025, 14:15Hi. My refund has still not being honoured. Other than opening a civil case against Metrofibre with my attorneys. what elee am I to do. Please refund this NOW or I will be forced to do so!
JP
Jude P's update23 Feb 2025, 14:15
Reviewer Update
Hi. My refund has still not being honoured. Other than opening a civil case against Metrofibre with my attorneys. what elee am I to do. Please refund this NOW or I will be forced to do so!