FM
Francinah M
1 reviews | Active since May 2021
08 Apr 2025, 11:59
Refund
Good Day
Kindly note that I have been waiting for my refund for 2 months now. New ticket 684483..sent numerous follow ups with old ticket number & had to delete the emails because of space which I cannot pick up now.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 Apr 2025, 12:11Dear Francinah,
Thank you for taking the time to share your feedback.
We appreciate you bringing your concerns to our attention and can confirm that your refund request under ticket 684483 is currently receiving attention. Our team is actively investigating the matter, and we have raised it with our Finance Team for urgent feedback.
We will continue to follow up and ensure you are kept updated with any developments as soon as they become available. Thank you for your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We appreciate you bringing your concerns to our attention and can confirm that your refund request under ticket 684483 is currently receiving attention. Our team is actively investigating the matter, and we have raised it with our Finance Team for urgent feedback.
We will continue to follow up and ensure you are kept updated with any developments as soon as they become available. Thank you for your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Apr 2025, 12:11
Official
Dear Francinah,
Thank you for taking the time to share your feedback.
We appreciate you bringing your concerns to our attention and can confirm that your refund request under ticket 684483 is currently receiving attention. Our team is actively investigating the matter, and we have raised it with our Finance Team for urgent feedback.
We will continue to follow up and ensure you are kept updated with any developments as soon as they become available. Thank you for your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We appreciate you bringing your concerns to our attention and can confirm that your refund request under ticket 684483 is currently receiving attention. Our team is actively investigating the matter, and we have raised it with our Finance Team for urgent feedback.
We will continue to follow up and ensure you are kept updated with any developments as soon as they become available. Thank you for your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
FM
Francinah M's updateReviewer Update
08 Apr 2025, 15:49Hi Marlize
I received the feedback & I am very disappointed that I won't be getting my refund.
on the 02.02.2025 I made full payment for the month of february, however we were unable to use your services and I logged tickets about this issue and still was not sorted. As such I requested for the refund. Ticket #61153 you confirmed to refund & I sent the bank details as requested.
Unfortunately I will not let this go & will fight my money
I received the feedback & I am very disappointed that I won't be getting my refund.
on the 02.02.2025 I made full payment for the month of february, however we were unable to use your services and I logged tickets about this issue and still was not sorted. As such I requested for the refund. Ticket #61153 you confirmed to refund & I sent the bank details as requested.
Unfortunately I will not let this go & will fight my money
FM
Francinah M's update08 Apr 2025, 15:49
Reviewer Update
Hi Marlize
I received the feedback & I am very disappointed that I won't be getting my refund.
on the 02.02.2025 I made full payment for the month of february, however we were unable to use your services and I logged tickets about this issue and still was not sorted. As such I requested for the refund. Ticket #61153 you confirmed to refund & I sent the bank details as requested.
Unfortunately I will not let this go & will fight my money
I received the feedback & I am very disappointed that I won't be getting my refund.
on the 02.02.2025 I made full payment for the month of february, however we were unable to use your services and I logged tickets about this issue and still was not sorted. As such I requested for the refund. Ticket #61153 you confirmed to refund & I sent the bank details as requested.
Unfortunately I will not let this go & will fight my money
MetroFibre Networx's replyOfficial
08 Apr 2025, 16:56Dear Francinah,
The above has been noted.
We have advised our Finance department to investigate further and to provide you with feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted.
We have advised our Finance department to investigate further and to provide you with feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Apr 2025, 16:56
Official
Dear Francinah,
The above has been noted.
We have advised our Finance department to investigate further and to provide you with feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted.
We have advised our Finance department to investigate further and to provide you with feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations