TD
Theolan D
1 reviews | Active since Mar 2025
08 Apr 2025, 17:56
Refund
Absolutely terrible service. 4 months and I still have not received money. I was told the 25th of March that I would receive it on the 4th of April 2025. It’s now the 8th. You people held my money for 4 months. I also want interest on the money for every month the money was in your credit.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
08 Apr 2025, 18:05Dear Theolan Devar
Thank you for bringing this matter to our attention. We acknowledge the frustration caused by the delay in receiving your refund, and we understand the inconvenience this has caused.
We have escalated this issue to management for immediate review, and we are currently waiting for their guidance on how to proceed. We will provide you with an update as soon as we receive further information.
We appreciate your patience as we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We acknowledge the frustration caused by the delay in receiving your refund, and we understand the inconvenience this has caused.
We have escalated this issue to management for immediate review, and we are currently waiting for their guidance on how to proceed. We will provide you with an update as soon as we receive further information.
We appreciate your patience as we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Apr 2025, 18:05
Official
Dear Theolan Devar
Thank you for bringing this matter to our attention. We acknowledge the frustration caused by the delay in receiving your refund, and we understand the inconvenience this has caused.
We have escalated this issue to management for immediate review, and we are currently waiting for their guidance on how to proceed. We will provide you with an update as soon as we receive further information.
We appreciate your patience as we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We acknowledge the frustration caused by the delay in receiving your refund, and we understand the inconvenience this has caused.
We have escalated this issue to management for immediate review, and we are currently waiting for their guidance on how to proceed. We will provide you with an update as soon as we receive further information.
We appreciate your patience as we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations