REFUND

I’ve been using MetroFibre for the past 3 months now and I’ve had a horrible experience . 1. Their sales team misled me and said they are running a special for a better speed at a lower price but I keep getting wrong invoices and didn’t mention that the’ll be an installation fee, which is understandable but I deserve to know! 2. They installed towards the end of the month (around the 23rd) but the fibre only started working the following month… I called them, logged a fault but no one came to assist me, it started working again but I paid a full price for the few days including installation fee. I let that slide too! 3. On the 3rd of this month I paid my fee and used my reference but they deducted again, called on the same day and they said they will log a fault again and it may take up to 10 working days for them to refund me… today is the 17th, STILL NOTHING!!! I called again on Monday and they said they’re waiting for theirs financial team to approve my refund, only then they sent me ticket and they said I must wait another 10 working days!

The service is very poor and the support team is not well trained… why would you tell a customer “I don’t know” who does that?! I regret my decision but I won’t rest until I get my money back!

NGIFUNA IMALI YAMI NINA NE SERVICE EBOLILE!!!

TODAY IS THE 25th OF MAY AND I HAVENT RECIEVED MY TREFUND SO CLEARLY YOU DONT GET A REFUND AT METROFIBRE