AB
Anneke B
1 reviews | Active since Jan 2016
21 Nov 2023, 15:19
REDICULOUS SERVICE!!!
Service suspended once again!!! We can't access the portal Receive invoices late Can'te get help on the phone Can't get help online!!
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Replies (1)
MetroFibre Networx's replyOfficial
21 Nov 2023, 17:13Dear Anneke
We sincerely apologize for the inconvenience you've experienced with the recent suspension of your service. We understand the frustration caused by the difficulties in accessing the portal, receiving invoices late, and the challenges in seeking assistance through phone and online channels.
Upon receiving your complaint, we have promptly raised the matter with our finance team for urgent resolution. We recognize the importance of a seamless and reliable service, and we are committed to addressing the issues you've raised.
Our finance team will thoroughly review your account, investigate the causes of the service suspension, and take immediate steps to rectify the situation. We understand the urgency of restoring your services and will work diligently to ensure a swift resolution.
We apologize for any inconvenience this has caused and appreciate your patience as we work towards resolving these issues. If you have any additional details or concerns, please feel free to share them with us.
Thank you for bringing this matter to our attention. We value your continued trust in Metro Fibre, and our team is dedicated to providing you with a high-quality and reliable service.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've experienced with the recent suspension of your service. We understand the frustration caused by the difficulties in accessing the portal, receiving invoices late, and the challenges in seeking assistance through phone and online channels.
Upon receiving your complaint, we have promptly raised the matter with our finance team for urgent resolution. We recognize the importance of a seamless and reliable service, and we are committed to addressing the issues you've raised.
Our finance team will thoroughly review your account, investigate the causes of the service suspension, and take immediate steps to rectify the situation. We understand the urgency of restoring your services and will work diligently to ensure a swift resolution.
We apologize for any inconvenience this has caused and appreciate your patience as we work towards resolving these issues. If you have any additional details or concerns, please feel free to share them with us.
Thank you for bringing this matter to our attention. We value your continued trust in Metro Fibre, and our team is dedicated to providing you with a high-quality and reliable service.
Kind Regards
Marilize
MetroFibre Networx's reply21 Nov 2023, 17:13
Official
Dear Anneke
We sincerely apologize for the inconvenience you've experienced with the recent suspension of your service. We understand the frustration caused by the difficulties in accessing the portal, receiving invoices late, and the challenges in seeking assistance through phone and online channels.
Upon receiving your complaint, we have promptly raised the matter with our finance team for urgent resolution. We recognize the importance of a seamless and reliable service, and we are committed to addressing the issues you've raised.
Our finance team will thoroughly review your account, investigate the causes of the service suspension, and take immediate steps to rectify the situation. We understand the urgency of restoring your services and will work diligently to ensure a swift resolution.
We apologize for any inconvenience this has caused and appreciate your patience as we work towards resolving these issues. If you have any additional details or concerns, please feel free to share them with us.
Thank you for bringing this matter to our attention. We value your continued trust in Metro Fibre, and our team is dedicated to providing you with a high-quality and reliable service.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've experienced with the recent suspension of your service. We understand the frustration caused by the difficulties in accessing the portal, receiving invoices late, and the challenges in seeking assistance through phone and online channels.
Upon receiving your complaint, we have promptly raised the matter with our finance team for urgent resolution. We recognize the importance of a seamless and reliable service, and we are committed to addressing the issues you've raised.
Our finance team will thoroughly review your account, investigate the causes of the service suspension, and take immediate steps to rectify the situation. We understand the urgency of restoring your services and will work diligently to ensure a swift resolution.
We apologize for any inconvenience this has caused and appreciate your patience as we work towards resolving these issues. If you have any additional details or concerns, please feel free to share them with us.
Thank you for bringing this matter to our attention. We value your continued trust in Metro Fibre, and our team is dedicated to providing you with a high-quality and reliable service.
Kind Regards
Marilize