LM
Lebogang M
1 reviews | Active since Sept 2025
12 Sept 2025, 13:53
Recurring network outage
I am extremely dissatisfied with the recurring fibre outage in Tembisa . Over the past weeks, disruptions have been happening almost every two weeks ,and despite your updates the issue is never resolved permanently.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 Sept 2025, 16:15Dear Lebogang,
Thank you for reaching out to share your experience and for bringing your concerns to our attention.
Your complaint has been well received and is currently under investigation.
A representative will be in touch with further updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your concerns to our attention.
Your complaint has been well received and is currently under investigation.
A representative will be in touch with further updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Sept 2025, 16:15
Official
Dear Lebogang,
Thank you for reaching out to share your experience and for bringing your concerns to our attention.
Your complaint has been well received and is currently under investigation.
A representative will be in touch with further updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your concerns to our attention.
Your complaint has been well received and is currently under investigation.
A representative will be in touch with further updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
LM
Lebogang M's updateReviewer Update
13 Sept 2025, 13:22Good day Marilize,
Thank you for your response. I have since received my connection, but I was never contacted by a representative as mentioned in your reply. While I appreciate that the service has been restored, I would encourage better communication and follow-up in the future to avoid unnecessary frustration.
Kind regards,
Lebogang
Thank you for your response. I have since received my connection, but I was never contacted by a representative as mentioned in your reply. While I appreciate that the service has been restored, I would encourage better communication and follow-up in the future to avoid unnecessary frustration.
Kind regards,
Lebogang
LM
Lebogang M's update13 Sept 2025, 13:22
Reviewer Update
Good day Marilize,
Thank you for your response. I have since received my connection, but I was never contacted by a representative as mentioned in your reply. While I appreciate that the service has been restored, I would encourage better communication and follow-up in the future to avoid unnecessary frustration.
Kind regards,
Lebogang
Thank you for your response. I have since received my connection, but I was never contacted by a representative as mentioned in your reply. While I appreciate that the service has been restored, I would encourage better communication and follow-up in the future to avoid unnecessary frustration.
Kind regards,
Lebogang
MetroFibre Networx's replyOfficial
13 Sept 2025, 16:28 Dear Lebogang
Thank you for letting us know.
Your feedback has been noted and will be used to improve our service going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for letting us know.
Your feedback has been noted and will be used to improve our service going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 Sept 2025, 16:28
Official
Dear Lebogang
Thank you for letting us know.
Your feedback has been noted and will be used to improve our service going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for letting us know.
Your feedback has been noted and will be used to improve our service going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations