IS
Itumeleng S
1 reviews | Active since May 2026
31 May 2026, 06:23
Recurring Network Connection Issue and Poor Customer Service
Recurring Connection Issue and Poor Customer Service *** Recurring Connection Issue
Same issue montlhly, the LAN light just went off from this morning and the router light is red again
The ONT was replaced last month because of the same issue, which was resolved thereafter but here we are again with the same issue. There are no reported outages on my area. Either their ONT are really poor quality
Their customer app or support is hard access because of their AI system and my only concern is my work because i rely on internent for most of my work tasks and i am only enrolled for online studying
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Replies (1)
MetroFibre Networx's replyOfficial
31 May 2026, 08:08Dear Itumeleng Selinda
Thank you for bringing this matter to our attention.
We understand the frustration and disruption caused by experiencing the same connectivity issue again, particularly after the ONT was replaced last month and the service was restored. We also appreciate the impact this has on your work responsibilities and online studies, both of which depend on a stable internet connection.
We acknowledge your concerns regarding the recurring nature of the fault and the difficulties experienced when attempting to access support. Your account has been escalated to the relevant technical team for urgent investigation to determine the root cause of the issue and prevent further recurrence.
The team will review the status of the ONT, line connectivity, and any underlying network-related factors affecting the service. We will provide feedback as soon as an update becomes available.
Thank you for your patience and understanding while we work towards resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration and disruption caused by experiencing the same connectivity issue again, particularly after the ONT was replaced last month and the service was restored. We also appreciate the impact this has on your work responsibilities and online studies, both of which depend on a stable internet connection.
We acknowledge your concerns regarding the recurring nature of the fault and the difficulties experienced when attempting to access support. Your account has been escalated to the relevant technical team for urgent investigation to determine the root cause of the issue and prevent further recurrence.
The team will review the status of the ONT, line connectivity, and any underlying network-related factors affecting the service. We will provide feedback as soon as an update becomes available.
Thank you for your patience and understanding while we work towards resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 May 2026, 08:08
Official
Dear Itumeleng Selinda
Thank you for bringing this matter to our attention.
We understand the frustration and disruption caused by experiencing the same connectivity issue again, particularly after the ONT was replaced last month and the service was restored. We also appreciate the impact this has on your work responsibilities and online studies, both of which depend on a stable internet connection.
We acknowledge your concerns regarding the recurring nature of the fault and the difficulties experienced when attempting to access support. Your account has been escalated to the relevant technical team for urgent investigation to determine the root cause of the issue and prevent further recurrence.
The team will review the status of the ONT, line connectivity, and any underlying network-related factors affecting the service. We will provide feedback as soon as an update becomes available.
Thank you for your patience and understanding while we work towards resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration and disruption caused by experiencing the same connectivity issue again, particularly after the ONT was replaced last month and the service was restored. We also appreciate the impact this has on your work responsibilities and online studies, both of which depend on a stable internet connection.
We acknowledge your concerns regarding the recurring nature of the fault and the difficulties experienced when attempting to access support. Your account has been escalated to the relevant technical team for urgent investigation to determine the root cause of the issue and prevent further recurrence.
The team will review the status of the ONT, line connectivity, and any underlying network-related factors affecting the service. We will provide feedback as soon as an update becomes available.
Thank you for your patience and understanding while we work towards resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations