RH
Ronel H
1 reviews | Active since Aug 2018
26 Sept 2024, 09:52
Really unprofessional services and/or no services at all from Metro Fibre
I am 4 days without any internet connection.
I contacted Metro Fibre 3 times and spoke to 3 different people of which they all had different stories.
telling me they had sent a technician, however, no one arrived.
Still no feedback or technician available.
For what am I paying?
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Replies (1)
MetroFibre Networx's replyOfficial
26 Sept 2024, 11:45Dear Ronel
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you have faced with your fibre connectivity.
As per the feedback provided by our maintenance team after attending to the fault this morning, we are pleased to confirm that your physical fibre link has been fully restored and is now up and running with optimal readings.
We truly appreciate your patience and cooperation while we worked to resolve this matter. Additionally, we have responded to your complaint ticket, 424550, via email. Should you have any further concerns or require additional assistance, please don't hesitate to reach out by responding to your fault ticket via email.
We are here to assist and ensure your service is running smoothly.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you have faced with your fibre connectivity.
As per the feedback provided by our maintenance team after attending to the fault this morning, we are pleased to confirm that your physical fibre link has been fully restored and is now up and running with optimal readings.
We truly appreciate your patience and cooperation while we worked to resolve this matter. Additionally, we have responded to your complaint ticket, 424550, via email. Should you have any further concerns or require additional assistance, please don't hesitate to reach out by responding to your fault ticket via email.
We are here to assist and ensure your service is running smoothly.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Sept 2024, 11:45
Official
Dear Ronel
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you have faced with your fibre connectivity.
As per the feedback provided by our maintenance team after attending to the fault this morning, we are pleased to confirm that your physical fibre link has been fully restored and is now up and running with optimal readings.
We truly appreciate your patience and cooperation while we worked to resolve this matter. Additionally, we have responded to your complaint ticket, 424550, via email. Should you have any further concerns or require additional assistance, please don't hesitate to reach out by responding to your fault ticket via email.
We are here to assist and ensure your service is running smoothly.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the difficulties you have faced with your fibre connectivity.
As per the feedback provided by our maintenance team after attending to the fault this morning, we are pleased to confirm that your physical fibre link has been fully restored and is now up and running with optimal readings.
We truly appreciate your patience and cooperation while we worked to resolve this matter. Additionally, we have responded to your complaint ticket, 424550, via email. Should you have any further concerns or require additional assistance, please don't hesitate to reach out by responding to your fault ticket via email.
We are here to assist and ensure your service is running smoothly.
Kind Regards
Marilize
MetroFibre Complaints and Escalations