Really atrocious customer experience

Hi, so this was my experience.

1. Logged a request on 29 Nov 2017 to get fibre installed, turnaround time was 2-4 weeks 2. In Dec 2017, contractors came through and installed the wires and a modem. However, there were not enough points at the "splitter" to connect my unit 3. The splitter issue was resolved only in the 3rd week of Jan 2018 despite numerous follow up calls and emails 4. Thereafter, a WIFI router had to be delivered separately by the ISP 5. Had a call and asked them to call me about an hour before they delivered as I would be at work 5.1 They arrived and only called when at my complex, had to turn them back 5.2 I called and asked that they keep the router at their offices from where I would collect it in the afternoon before they closed. They should call to notify me that the router was with them, I was assured it would be there before noon. 5.3 I arrive there around 4pm after receiving no calls and failing to get through to their phones, literally receive a call when I'm at their parking lot stating the courier had messed up the delivery and my router was in another vehicle, it would arrive in 15 minutes 5.4 I waited another 30 minutes before being told the van they were waiting for with my router had still not linked up with the other van coming through 5.5 I got angry, left and asked that the delivery come through to my residential address (once they sorted their mess) 5.6 I get a call (when I'm almost home) asking if I'd left as they were still waiting for the delivery, I then asked why they did not reroute the delivery to my residence as discussed, they then (only then) proceeded to do this 5.7 When home, I get a call from the courier who then asks if I'm at the Cipherwave offices as they have my router, I relay that I discussed over an hour ago that I was leaving and that they should deliver to my residence 5.8 Thankfully, I received the router about 15 minutes later.

What a nightmare!