JVds
Jan Van der spuy
1 reviews | Active since Nov 2021
26 Nov 2021, 12:53
Rautenbach ek dink
Okay so I have been 2 months since we got the Fibre internet, so now we have been struggling to get internet and have been phoning them to get it activated but it's like they keep avoiding my calls and when they do pick up they just say we will call you back, yet I have been phoning every day and every time it's the same story, worst client service ever!!!!
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
26 Nov 2021, 13:57Good day Jan
On behalf of Metrofibre we sincerely apologise for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Please expect our call to assist with activating your line.
We apologise.
Kind regards
Metrofibre
On behalf of Metrofibre we sincerely apologise for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Please expect our call to assist with activating your line.
We apologise.
Kind regards
Metrofibre
MetroFibre Networx's reply26 Nov 2021, 13:57
Official
Good day Jan
On behalf of Metrofibre we sincerely apologise for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Please expect our call to assist with activating your line.
We apologise.
Kind regards
Metrofibre
On behalf of Metrofibre we sincerely apologise for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Please expect our call to assist with activating your line.
We apologise.
Kind regards
Metrofibre
JVds
Jan Van der spuy's updateReviewer Update
26 Nov 2021, 14:24That is the thing you keep on telling me that you are going to Phone me but you don't
JVds
Jan Van der spuy's update26 Nov 2021, 14:24
Reviewer Update
That is the thing you keep on telling me that you are going to Phone me but you don't
MetroFibre Networx's replyOfficial
26 Nov 2021, 15:48Good day Jan
As per our conversation on the phone, kindly note that we do apologies for the area not being live.
Your area is still in project’s phase as we are busy rolling out the fibre backbone and unfortunately, cannot confirm any dates for the fibre installation from the street into the house at this stage. As the project progresses, one of our contractors will be in contact with you to confirm a booking for this installation to take place.
We apologise.
Kind regards
Metrofibre
As per our conversation on the phone, kindly note that we do apologies for the area not being live.
Your area is still in project’s phase as we are busy rolling out the fibre backbone and unfortunately, cannot confirm any dates for the fibre installation from the street into the house at this stage. As the project progresses, one of our contractors will be in contact with you to confirm a booking for this installation to take place.
We apologise.
Kind regards
Metrofibre
MetroFibre Networx's reply26 Nov 2021, 15:48
Official
Good day Jan
As per our conversation on the phone, kindly note that we do apologies for the area not being live.
Your area is still in project’s phase as we are busy rolling out the fibre backbone and unfortunately, cannot confirm any dates for the fibre installation from the street into the house at this stage. As the project progresses, one of our contractors will be in contact with you to confirm a booking for this installation to take place.
We apologise.
Kind regards
Metrofibre
As per our conversation on the phone, kindly note that we do apologies for the area not being live.
Your area is still in project’s phase as we are busy rolling out the fibre backbone and unfortunately, cannot confirm any dates for the fibre installation from the street into the house at this stage. As the project progresses, one of our contractors will be in contact with you to confirm a booking for this installation to take place.
We apologise.
Kind regards
Metrofibre