Rather use Afrihost atleast they respond on service tickets

I know we live in South Africa and we battle with companies like Eskom and all the other service providing issues that we face daily. MetroFibre now really took bad service delivery to the next level with my current experience. Fibre at house went down Friday 13 Jan 2023. I logged 1st support ticket *** Saturday 14 Jan 2023 without any feedback or comments until Monday 16 Jan 2023 when I logged an complaint ticket *** still nothing only when I got our bodycorp involved. The bodycorp contacted Chloe Roberts who seemed to actually care initially but the only action I actually received was an email. Today 17 Jan 2023 after numerous emails to ***, ***, *** & *** nothing has been done and nothing has been achieved. How can you pay a service provider for a full month when you are nearly a week without the service this really sounds like Eskom does it not ;-). The worst part of this whole experience was that they seem to not care if you work from home or run a business from home. Imagine if MetroFibre had a similar service delivery issue would they really be happy with this type of response? Another issue with their support people is they cannot seem to read emails or email signatures. The one email received can we please get your contact details, my response was yes read my email signature. I understand there might sometimes be issues with most companies but dealing with Afrihost with hosting, fibre, lte not once did we have this kind of no care attitude towards a customer. Afrihost will at least always respond to tickets within a couple hours. It might not always be sorted due to numerous reasons but at least there is feedback something that does not exist at MetroFibre.