rated best fibre network my ass

hi, this is a complaint, this ticket is logged from the portal, i paid my account on the 30th from the portal 1221.59 , i was waiting for it to be updated so i could pay the balance or new months amount. i am struggling to get this done nobody can assist to tell me where the money went to from the portal payment. why must i fight like this , pls remove the payment option on the portal so no other customers getz ****ed around , i used 80 minutes of my monthly 120min to call you this is very bad service.