R3000 over Debit Refund Not Honoured since 2024!

This is another appeal to refund me as the prior went unresolved. Simply doing a copy and paste. If this is not resolved I anm opening a civil case with my attorneys...: I Have complained prior about overbilling but this take the cake. Discovered that R3000 is owed to me for months and I was not refunded for several months... SO I have finally once again reached my wits end as this has happened in both of the fibre packages in my name! (Tackling it one at a time though so will do a separate complaint for other account). Finally received comms on 18Dec2024 confirming that full amount will be refunded within 30days from then. Well this has not happened and my comms are again being ignored!. PLEASE HELP!