KR
Kyle R
1 reviews | Active since Dec 2011
10 May 2025, 13:36
Questionable pricing strategy
Questionable annual price increases. An 18% increase on some products rendering them unaffordable. Dstv monopoly vibes. Competition commission must look into this. Fibre network infrastructure owners can set whatever price they want, sellers like Afrihost, Mweb etc will HAVE to pass on that price to their customers. Fibre should be the cheapest internet service Rand/Mbps as they have the greatest bandwidth capacity. Yes they have maintenance costs/salaries but with the lack of customer support they provide, their service is just not worth it.
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MetroFibre Networx's replyOfficial
10 May 2025, 16:47Dear Kyle
We understand your frustration with the increase.
Our pricing was recently updated to reflect the value of our current packages and to align with market-related rates. While some accounts received a small increase this year, others hadn’t seen a change since 2023—so the adjustment may vary. We’ve kept all updates competitive for uncapped fibre, and if your needs have changed, we’d be happy to help you explore a package that better suits your pocket.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand your frustration with the increase.
Our pricing was recently updated to reflect the value of our current packages and to align with market-related rates. While some accounts received a small increase this year, others hadn’t seen a change since 2023—so the adjustment may vary. We’ve kept all updates competitive for uncapped fibre, and if your needs have changed, we’d be happy to help you explore a package that better suits your pocket.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply10 May 2025, 16:47
Official
Dear Kyle
We understand your frustration with the increase.
Our pricing was recently updated to reflect the value of our current packages and to align with market-related rates. While some accounts received a small increase this year, others hadn’t seen a change since 2023—so the adjustment may vary. We’ve kept all updates competitive for uncapped fibre, and if your needs have changed, we’d be happy to help you explore a package that better suits your pocket.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand your frustration with the increase.
Our pricing was recently updated to reflect the value of our current packages and to align with market-related rates. While some accounts received a small increase this year, others hadn’t seen a change since 2023—so the adjustment may vary. We’ve kept all updates competitive for uncapped fibre, and if your needs have changed, we’d be happy to help you explore a package that better suits your pocket.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,