MV
Matthys V
1 reviews | Active since Apr 2026
12 Apr 2026, 19:18
QUALITY AND CONNECTIVITY
Received an email informing me that internet speed will invrease from 25mbs to 40mbs. It is beter now but far from 40mbs. Internet down at least once per week, very frustrating
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Replies (1)
MetroFibre Networx's replyOfficial
12 Apr 2026, 19:26Dear Matthys,
Thank you for sharing your feedback. We’re glad to hear there has been some improvement following the speed upgrade; however, the speeds you’re experiencing and the recurring downtime are not in line with the expected service.
Your concerns have been noted and will be escalated for investigation to assess both the line performance and the cause of the intermittent connectivity. The relevant teams will work to identify the issue and ensure your service is stabilised.
We appreciate you bringing this to our attention, as it helps us address and improve the overall service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We’re glad to hear there has been some improvement following the speed upgrade; however, the speeds you’re experiencing and the recurring downtime are not in line with the expected service.
Your concerns have been noted and will be escalated for investigation to assess both the line performance and the cause of the intermittent connectivity. The relevant teams will work to identify the issue and ensure your service is stabilised.
We appreciate you bringing this to our attention, as it helps us address and improve the overall service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Apr 2026, 19:26
Official
Dear Matthys,
Thank you for sharing your feedback. We’re glad to hear there has been some improvement following the speed upgrade; however, the speeds you’re experiencing and the recurring downtime are not in line with the expected service.
Your concerns have been noted and will be escalated for investigation to assess both the line performance and the cause of the intermittent connectivity. The relevant teams will work to identify the issue and ensure your service is stabilised.
We appreciate you bringing this to our attention, as it helps us address and improve the overall service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We’re glad to hear there has been some improvement following the speed upgrade; however, the speeds you’re experiencing and the recurring downtime are not in line with the expected service.
Your concerns have been noted and will be escalated for investigation to assess both the line performance and the cause of the intermittent connectivity. The relevant teams will work to identify the issue and ensure your service is stabilised.
We appreciate you bringing this to our attention, as it helps us address and improve the overall service experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations