AN
ANTONETTE N
1 reviews | Active since Jul 2013
03 Mar 2021, 15:14
****py client services and time of resolve.
for 7 days now i have been waiting for metrofibre to come and reactivate my line as i changed address. I have phoned and spoke to over 12 people in this 7 days, i have also signed a COA form giving all the required details. each person i speak to tells me they will escalate to maintenance for a technician to be dispatched. I am currently on hold calling again as nothing has happened. the caller im speaking to right now is telling me that the maintenance has not been advised. Very frustrating having to deal with the Metrofibre client service as they actually feed you lies and not action any of your requests. Such absurb ridiculous service!!!!wouldnt recommend to anyone.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
03 Mar 2021, 15:55Good day Antonette,
Thank you for bringing this to our attention.
we sincerely do apologies for any inconvenience that was caused.
kindly be advised that one of our customer care agents will be in contact with you shortly.
Kind Regards
The MetroFibre Team
Thank you for bringing this to our attention.
we sincerely do apologies for any inconvenience that was caused.
kindly be advised that one of our customer care agents will be in contact with you shortly.
Kind Regards
The MetroFibre Team
MetroFibre Networx's reply03 Mar 2021, 15:55
Official
Good day Antonette,
Thank you for bringing this to our attention.
we sincerely do apologies for any inconvenience that was caused.
kindly be advised that one of our customer care agents will be in contact with you shortly.
Kind Regards
The MetroFibre Team
Thank you for bringing this to our attention.
we sincerely do apologies for any inconvenience that was caused.
kindly be advised that one of our customer care agents will be in contact with you shortly.
Kind Regards
The MetroFibre Team
AN
ANTONETTE N's updateReviewer Update
04 Mar 2021, 11:33Another day without internet.
At this point Metrofibre might as well just say if they don’t want with their services.
5 technicians came by after 17:30 yesterday, they sat and talked amongst themselves. 30 minutes later they told me that they can’t fix my problem at that moment because it’s getting late and their taxis will run out.
Ridiculous!
Absurd service.
I still maintain that Metrofibre has become a mockery.
Really need to cancel this account!
At this point Metrofibre might as well just say if they don’t want with their services.
5 technicians came by after 17:30 yesterday, they sat and talked amongst themselves. 30 minutes later they told me that they can’t fix my problem at that moment because it’s getting late and their taxis will run out.
Ridiculous!
Absurd service.
I still maintain that Metrofibre has become a mockery.
Really need to cancel this account!
AN
ANTONETTE N's update04 Mar 2021, 11:33
Reviewer Update
Another day without internet.
At this point Metrofibre might as well just say if they don’t want with their services.
5 technicians came by after 17:30 yesterday, they sat and talked amongst themselves. 30 minutes later they told me that they can’t fix my problem at that moment because it’s getting late and their taxis will run out.
Ridiculous!
Absurd service.
I still maintain that Metrofibre has become a mockery.
Really need to cancel this account!
At this point Metrofibre might as well just say if they don’t want with their services.
5 technicians came by after 17:30 yesterday, they sat and talked amongst themselves. 30 minutes later they told me that they can’t fix my problem at that moment because it’s getting late and their taxis will run out.
Ridiculous!
Absurd service.
I still maintain that Metrofibre has become a mockery.
Really need to cancel this account!
AN
ANTONETTE N's updateReviewer Update
04 Mar 2021, 11:34I work from home so this is really frustrating.
Literally have to call them, wait 30 minutes until my call is answered, only to be put to about 3 different departments each time.
I really really am just exhausted with this ISP!
Literally have to call them, wait 30 minutes until my call is answered, only to be put to about 3 different departments each time.
I really really am just exhausted with this ISP!
AN
ANTONETTE N's update04 Mar 2021, 11:34
Reviewer Update
I work from home so this is really frustrating.
Literally have to call them, wait 30 minutes until my call is answered, only to be put to about 3 different departments each time.
I really really am just exhausted with this ISP!
Literally have to call them, wait 30 minutes until my call is answered, only to be put to about 3 different departments each time.
I really really am just exhausted with this ISP!
AN
ANTONETTE N's updateReviewer Update
04 Mar 2021, 11:34Metrofibre is a **** at this point!
AN
ANTONETTE N's update04 Mar 2021, 11:34
Reviewer Update
Metrofibre is a **** at this point!