SB
Sade B
1 reviews | Active since Dec 2025
04 Dec 2025, 18:08
Putrid service and *****ing of pensioners money.
Since May my subscription has not been going off my account and my parents who are pensioners end up paying double via EFT. We then decided to cancel, but after speaking to one of their consultant they advised that if I pay R1083 on 27/11/2025 they will withdraw my request to cancel my my subscription. Yesterday we did not have any connection. Today I called the contact centre and held on for one hour like I always do when getting the account unsuspend because Metro fibre did not debit the account. The lady I spoke to advised that the account terminated.she kept me holding for a long time as she could not get hold of the finance department. I was with Rain previously and never recieved such putrid service.
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MetroFibre Networx's replyOfficial
04 Dec 2025, 18:15Dear Sadie,
Thank you for reaching out to share your experience and for bringing your billing concerns to our attention. We appreciate the detailed context, and your patience as we work to investigate the matter thoroughly and ensure the account is updated correctly.
Our team is currently reviewing the payment history, the cancellation withdrawal request, and the reason the service was suspended. We are also engaging with our finance team to verify the status of the account and confirm the next steps so that the matter can be resolved to your satisfaction.
Thank you for giving us the opportunity to look into this. We will be in touch with feedback as soon as updates are available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your billing concerns to our attention. We appreciate the detailed context, and your patience as we work to investigate the matter thoroughly and ensure the account is updated correctly.
Our team is currently reviewing the payment history, the cancellation withdrawal request, and the reason the service was suspended. We are also engaging with our finance team to verify the status of the account and confirm the next steps so that the matter can be resolved to your satisfaction.
Thank you for giving us the opportunity to look into this. We will be in touch with feedback as soon as updates are available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Dec 2025, 18:15
Official
Dear Sadie,
Thank you for reaching out to share your experience and for bringing your billing concerns to our attention. We appreciate the detailed context, and your patience as we work to investigate the matter thoroughly and ensure the account is updated correctly.
Our team is currently reviewing the payment history, the cancellation withdrawal request, and the reason the service was suspended. We are also engaging with our finance team to verify the status of the account and confirm the next steps so that the matter can be resolved to your satisfaction.
Thank you for giving us the opportunity to look into this. We will be in touch with feedback as soon as updates are available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your billing concerns to our attention. We appreciate the detailed context, and your patience as we work to investigate the matter thoroughly and ensure the account is updated correctly.
Our team is currently reviewing the payment history, the cancellation withdrawal request, and the reason the service was suspended. We are also engaging with our finance team to verify the status of the account and confirm the next steps so that the matter can be resolved to your satisfaction.
Thank you for giving us the opportunity to look into this. We will be in touch with feedback as soon as updates are available.
Best regards,
Marilize
MetroFibre Complaints & Escalations