Prolonged outages and network drops
After a week of no internet and back and forths with Webafrica they finally sent technicians to my house, to which they noted it is not my house connection but still a Metrofibre outage in another street which Metrofibre claimed was already fixed. Delaying it by possibly 3 more days. Fantastic news as I work remotely a few days every week and have piling data costs.
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MetroFibre Networx's replyOfficial
11 Mar 2025, 14:57Dear Gavin,
Thank you for reaching out and bringing your concerns to our attention.
We can confirm that ticket 633220 remains open and is actively being addressed by our maintenance team. Based on the feedback provided by our technicians, the issue affecting your service is linked to a larger fibre fault in the area, which is being resolved as part of a Quality Improvement Plan (QIP).
Our team is working with urgency to complete this restoration, and we will continue to monitor the progress to ensure a resolution as soon as possible. We understand the impact this may have on your remote work requirements, and we appreciate your patience while this matter is being resolved.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We can confirm that ticket 633220 remains open and is actively being addressed by our maintenance team. Based on the feedback provided by our technicians, the issue affecting your service is linked to a larger fibre fault in the area, which is being resolved as part of a Quality Improvement Plan (QIP).
Our team is working with urgency to complete this restoration, and we will continue to monitor the progress to ensure a resolution as soon as possible. We understand the impact this may have on your remote work requirements, and we appreciate your patience while this matter is being resolved.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Mar 2025, 14:57
Official
Dear Gavin,
Thank you for reaching out and bringing your concerns to our attention.
We can confirm that ticket 633220 remains open and is actively being addressed by our maintenance team. Based on the feedback provided by our technicians, the issue affecting your service is linked to a larger fibre fault in the area, which is being resolved as part of a Quality Improvement Plan (QIP).
Our team is working with urgency to complete this restoration, and we will continue to monitor the progress to ensure a resolution as soon as possible. We understand the impact this may have on your remote work requirements, and we appreciate your patience while this matter is being resolved.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We can confirm that ticket 633220 remains open and is actively being addressed by our maintenance team. Based on the feedback provided by our technicians, the issue affecting your service is linked to a larger fibre fault in the area, which is being resolved as part of a Quality Improvement Plan (QIP).
Our team is working with urgency to complete this restoration, and we will continue to monitor the progress to ensure a resolution as soon as possible. We understand the impact this may have on your remote work requirements, and we appreciate your patience while this matter is being resolved.
Best regards,
Marilize
MetroFibre Complaints & Escalations