DS
Danie S
1 reviews | Active since Aug 2022
18 Jun 2023, 14:43
Problemes with webafrica,and metrofibre,who what now ???
Got problems with my fiber for how long I'm paying for an product and not getting it spoke to webafrica and said all is good at there side and linked an call to Metro to upgrade and fix still nothing so now I don't now where to go or who is responsible for the problems ,fiber buffing not working cuts off and getting only 30 to 60 mbps and I pay for 250 /250 so who is going to pay me back for all this time ,problems and all and when I complained on webafrica and so they say to me move to someone else or do settings on labtop and this and that and still not working and then link calls to metrofibre to fix and nothing happened.bad bad bad
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
19 Jun 2023, 14:29Dear Danie
I apologise for the difficulties you have experienced with your service speeds.
I have sent you an email requesting a speed test, so I may assist with troubleshooting and logging a fault ticket
Kind Regards
Marilize
I apologise for the difficulties you have experienced with your service speeds.
I have sent you an email requesting a speed test, so I may assist with troubleshooting and logging a fault ticket
Kind Regards
Marilize
MetroFibre Networx's reply19 Jun 2023, 14:29
Official
Dear Danie
I apologise for the difficulties you have experienced with your service speeds.
I have sent you an email requesting a speed test, so I may assist with troubleshooting and logging a fault ticket
Kind Regards
Marilize
I apologise for the difficulties you have experienced with your service speeds.
I have sent you an email requesting a speed test, so I may assist with troubleshooting and logging a fault ticket
Kind Regards
Marilize
DS
Danie S's updateReviewer Update
19 Jun 2023, 14:44Thanks for your replay,like I said I have more than 20 pics of speed tests on my fone ,each day and each time I am with webafrica on the whatsupp line I'll send some,to your email also or your whatsupp ,this is going on and off for almost an year now ,in the beginning when webafrica,is with me on line they do stuff I don't now what and then it's fine for I view days or N month but then back to normal ,after then I upgraded and still the same ,and I have spoken Tk them and they only say it's not active on metrofibre side sk I don't now but I am going on with this and I have been looking around for ather companies to move to but first I want my credit paid back to me and to sort it out ,I can't pay and pay and don't get what I paying for thanks ,I'll keep my ears open to hear from you .
DS
Danie S's update19 Jun 2023, 14:44
Reviewer Update
Thanks for your replay,like I said I have more than 20 pics of speed tests on my fone ,each day and each time I am with webafrica on the whatsupp line I'll send some,to your email also or your whatsupp ,this is going on and off for almost an year now ,in the beginning when webafrica,is with me on line they do stuff I don't now what and then it's fine for I view days or N month but then back to normal ,after then I upgraded and still the same ,and I have spoken Tk them and they only say it's not active on metrofibre side sk I don't now but I am going on with this and I have been looking around for ather companies to move to but first I want my credit paid back to me and to sort it out ,I can't pay and pay and don't get what I paying for thanks ,I'll keep my ears open to hear from you .