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sinazo B
1 reviews | Active since Nov 2016
15 Feb 2024, 09:58
Problematic Accounts Department
The most inefficient, unprofessional Accounts division . Customer support is equally terrible, you will be kept on hold for up to 10 mins at a time. I had a query last year - they enquired if I needed assistance in 2024 mid January. Not worth any of your hard earned money. Looking forward to severing ties with your company this month.
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Replies (2)
MetroFibre Networx's replyOfficial
15 Feb 2024, 10:53Dear sinazo
We are truly sorry to hear about your recent experience with our Accounts division and customer support team. We strive to provide excellent service to all our valued customers, and it is disheartening to learn that we fell short of meeting your expectations.
We sincerely apologize for any inconvenience or frustration caused. Your feedback is invaluable to us as we continuously work to improve our services and customer experience.
However, upon reviewing our records, we were unable to locate your service with the details provided. In order to assist you further and address any persisting issues you may have, we kindly ask you to provide us with additional information. We have sent you an email requesting the necessary details.
Once we receive the required information, our team will do everything possible to resolve your concerns promptly and to your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify the situation.
Kind regards,
Marilize
MetroFibre Complaints
We are truly sorry to hear about your recent experience with our Accounts division and customer support team. We strive to provide excellent service to all our valued customers, and it is disheartening to learn that we fell short of meeting your expectations.
We sincerely apologize for any inconvenience or frustration caused. Your feedback is invaluable to us as we continuously work to improve our services and customer experience.
However, upon reviewing our records, we were unable to locate your service with the details provided. In order to assist you further and address any persisting issues you may have, we kindly ask you to provide us with additional information. We have sent you an email requesting the necessary details.
Once we receive the required information, our team will do everything possible to resolve your concerns promptly and to your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify the situation.
Kind regards,
Marilize
MetroFibre Complaints
MetroFibre Networx's reply15 Feb 2024, 10:53
Official
Dear sinazo
We are truly sorry to hear about your recent experience with our Accounts division and customer support team. We strive to provide excellent service to all our valued customers, and it is disheartening to learn that we fell short of meeting your expectations.
We sincerely apologize for any inconvenience or frustration caused. Your feedback is invaluable to us as we continuously work to improve our services and customer experience.
However, upon reviewing our records, we were unable to locate your service with the details provided. In order to assist you further and address any persisting issues you may have, we kindly ask you to provide us with additional information. We have sent you an email requesting the necessary details.
Once we receive the required information, our team will do everything possible to resolve your concerns promptly and to your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify the situation.
Kind regards,
Marilize
MetroFibre Complaints
We are truly sorry to hear about your recent experience with our Accounts division and customer support team. We strive to provide excellent service to all our valued customers, and it is disheartening to learn that we fell short of meeting your expectations.
We sincerely apologize for any inconvenience or frustration caused. Your feedback is invaluable to us as we continuously work to improve our services and customer experience.
However, upon reviewing our records, we were unable to locate your service with the details provided. In order to assist you further and address any persisting issues you may have, we kindly ask you to provide us with additional information. We have sent you an email requesting the necessary details.
Once we receive the required information, our team will do everything possible to resolve your concerns promptly and to your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify the situation.
Kind regards,
Marilize
MetroFibre Complaints
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sinazo B's updateReviewer Update
15 Feb 2024, 11:54I’ve provided my info to your live chat box an hour ago. I responded to your mail an hour ago, providing the same info: What exactly else do you want ?
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sinazo B's update15 Feb 2024, 11:54
Reviewer Update
I’ve provided my info to your live chat box an hour ago. I responded to your mail an hour ago, providing the same info: What exactly else do you want ?