Problem with fiber breakage

Hello, I am requesting an urgent escalation regarding the outstanding repair to my fibre line. The fibre break is inside my property, which means no wayleave or municipal approval is required, and the repair should not be experiencing extended delays. Publicly available information confirms that MetroFibre’s biggest delays normally come from wayleave approvals on public land, which can take weeks to months. However, these delays do not apply in my case, because the break is entirely on private property, and no external permissions are needed. [shopfiber.co.za] Based on documented customer experiences, MetroFibre’s internal processes — including slow communication, missed commitments, and internal approval bottlenecks — are often the cause of avoidable delays. Industry analyses also show that delays frequently result from internal documentation issues, workflow bottlenecks, and approval backlogs, not external factors. [cables.co.za] [fiberwarehouse.co.za] Given this, please assist with:

Immediate approval of the contractor quote, as no external permissions are required. Issuing a job number for the repair. Providing a confirmed repair date and technician allocation.

The delay is causing unnecessary downtime, and since the issue is inside private property, it should be straightforward to resolve. Thank you for your urgent attention. I look forward to your immediate response. Regards, Ruhan Bekker