MM
Mokgesseng M
1 reviews | Active since Sept 2015
25 Jul 2022, 16:19
Pro-rata charges not resolved
I had made a review on these company and they responded with positive feedback, only to realize lately that they were lying as they had not resolved the problem of charging me the pro-rata from the date I quirie about so now they threatened to suspend the services, so I wish they come and take their router out of my unit and I will not pay the pro-rata that I quirie and they failed to resolve it amicably. These is a ****, their complaints department is also useless.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
25 Jul 2022, 16:25Dear Mokgesseng
Thank you for rating our services and bringing this issue to our attention.
please note that we will be referring the issue to the relevant department to assist you accordingly.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
please note that we will be referring the issue to the relevant department to assist you accordingly.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply25 Jul 2022, 16:25
Official
Dear Mokgesseng
Thank you for rating our services and bringing this issue to our attention.
please note that we will be referring the issue to the relevant department to assist you accordingly.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
please note that we will be referring the issue to the relevant department to assist you accordingly.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MM
Mokgesseng M's updateReviewer Update
26 Jul 2022, 16:40This company is not a reliable company, ever since I made the previous review on the 25th July, I never received any response or call in relation to my matter, therefor I took initiative to visit their offices in Centurion. Instead being treated like a valuable client, the lady I spoke to has been explaining one statement over and over. I end up telling the lady that there is no solution from her side so my decision was to let her cancel my subscription and to send someone to fetch their device at my place. There is no client assurance from this company, so I very disappointed and I wish everyone who is subscribed to this company they cancell their contract before they experience this kind of treatment.
MM
Mokgesseng M's update26 Jul 2022, 16:40
Reviewer Update
This company is not a reliable company, ever since I made the previous review on the 25th July, I never received any response or call in relation to my matter, therefor I took initiative to visit their offices in Centurion. Instead being treated like a valuable client, the lady I spoke to has been explaining one statement over and over. I end up telling the lady that there is no solution from her side so my decision was to let her cancel my subscription and to send someone to fetch their device at my place. There is no client assurance from this company, so I very disappointed and I wish everyone who is subscribed to this company they cancell their contract before they experience this kind of treatment.
MetroFibre Networx's replyOfficial
26 Jul 2022, 16:55Dear Mokgesseng
We are genuinely saddened to lose your business.
The relevant department will be in contact to provide feedback and see if there is not anything that we can possibly do to remedy the situation.
Kind Regards,
MetroFibre
We are genuinely saddened to lose your business.
The relevant department will be in contact to provide feedback and see if there is not anything that we can possibly do to remedy the situation.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Jul 2022, 16:55
Official
Dear Mokgesseng
We are genuinely saddened to lose your business.
The relevant department will be in contact to provide feedback and see if there is not anything that we can possibly do to remedy the situation.
Kind Regards,
MetroFibre
We are genuinely saddened to lose your business.
The relevant department will be in contact to provide feedback and see if there is not anything that we can possibly do to remedy the situation.
Kind Regards,
MetroFibre